topic Re: How to disable mobile app user actions "touch on" capture in Real User Monitoring

How to disable mobile app user actions "touch on" capture

AhmedSamy — Sun, 23 Oct 2022 16:00:40 GMT

Hi Community,

Kindly I am using android Gradle for mobile user experience, and we had a request to disable the capture of user touch on sensors due to security reasons from code level (and not using masking) for example I don't want to capture actions like "touch on 1"

Can you please support with the exact Gradle configurations to disable touch on listener sensors?

Should the below configuration work:

---------
dynatrace {
configurations {
sampleConfig {
userActions {
sensors {

// fine-tune the sensors if necessary
UserActionSensors {
Click false
itemClick false
itemSelect false
}
}
}
}
}
}
---------

Thanks,
Ahmed

Re: How to disable mobile app user actions "touch on" capture

Julius_Loman — Sun, 23 Oct 2022 17:12:42 GMT

Hi @AhmedSamy ,

I'd highly recommend using user action masking as described here .
You can also exclude certain classes from autoinstrumentation (PIN code entry for example).

Would that solve your case?

Re: How to disable mobile app user actions "touch on" capture

Mizső — Mon, 24 Oct 2022 07:48:39 GMT

Hi @AhmedSamy ,

Here is an example for user action masking rule which wa mentioned by @Julius_Loman.

Both solutions are perfect.

I hope it helps. Have nice day

Best regards,

Mizső

Re: How to disable mobile app user actions "touch on" capture

Julius_Loman — Mon, 24 Oct 2022 08:01:35 GMT

@Mizső Well, the user action naming rule just renames the action. But the information is still capture. OneAgent SDK 1.249 includes a feature which masks automatically the user action names if the name may contain sensitive information - if content description (android) or element text is about to be used in the captured name.

Re: How to disable mobile app user actions "touch on" capture

Thomas_Wirth1 — Mon, 24 Oct 2022 08:56:19 GMT

Hey @AhmedSamy,

When you want to only deactivate sensors that generate a "Touch on" user action (and keep the other user actions), then you have to use the following configuration:

dynatrace { configurations { sampleConfig { userActions { sensors { click false itemClick false itemSelect false menuClick false optionSelect false } } } } }

It almost has the same effect as deactivating user action monitoring completely, because the plugin only instruments OnPageChangeListener and OnRefreshListener classes.

But I would also recommend the option(s) suggested by @Julius_Loman. Masking via the "namePrivacy" options guarantees that the agent will not use any sensitive information for user action monitoring.

Re: How to disable mobile app user actions "touch on" capture

Mizső — Mon, 24 Oct 2022 09:19:06 GMT

Hi @Julius_Loman,

Thanks for the clarification and the information.

Can you help me where can I find the release notes or documnetation for OneAgent SDK 1.249? I would like to forward it for the affected mobile app developers.

Thanks in adavence. Have nice day.

Best regards,

Mizső

Re: How to disable mobile app user actions "touch on" capture

Julius_Loman — Mon, 24 Oct 2022 09:23:33 GMT

@Mizső It's already in my post 🙂
https://www.dynatrace.com/support/help/shortlink/ios-oneagent-sdk#mask-user-actions
https://www.dynatrace.com/support/help/shortlink/dynatrace-android-gradle-plugin-monitoring#mask-user-actions

Re: How to disable mobile app user actions "touch on" capture

Mizső — Mon, 24 Oct 2022 09:25:44 GMT

Hi @Julius_Loman,

I'am blind. I have to learn use the communtiy. 😂

Thnaks.

Best regards,

Mizső

Re: How to disable mobile app user actions "touch on" capture

Mizső — Mon, 24 Oct 2022 09:29:27 GMT

Hi @Julius_Loman,

Is there any similar solution for iOS?

Thanks in advance.

Best regards,

Mizső

Re: How to disable mobile app user actions "touch on" capture

Patrick_H — Mon, 24 Oct 2022 10:30:46 GMT

there are 2 different ways to approach it on iOS:
* disable instrumentation of e.g. Button touches by configuring the controls you don not want to get touch actions from - see DTXExcludedControls in this help page: https://www.dynatrace.com/support/help/shortlink/ios-configuration-keys
* use custom control titles for dedicated buttons instead of having them autogenerated: https://www.dynatrace.com/support/help/shortlink/ios-oneagent-sdk#custom-control-names

Re: How to disable mobile app user actions "touch on" capture

Mizső — Mon, 24 Oct 2022 11:00:23 GMT

Hi @Patrick_H,

Thanks very much your swift reaction and the information.

Have a nince day.

Best regards,

Mizső