topic Re: Does Session-Replay works on Mobile-Session that isn't crash? in Real User Monitoring

Does Session-Replay works on Mobile-Session that isn't crash?

waikeat_chan — Fri, 17 Dec 2021 11:58:16 GMT

Based on what I search in documentation in blog, it always use the words like session-replay on crashes.

So, just wondering does that means if the mobile-session didn't has any crash the replay won't be captured?

Right now, this is what I see in demo site (no quite is a coincidence or what):

Best Regards,

Wai Keat

Re: Does Session-Replay works on Mobile-Session that isn't crash?

Patrick_H — Fri, 09 Apr 2021 12:08:34 GMT

yes, for mobile session replay currently only is available in conjunction with a crashed session

Re: Does Session-Replay works on Mobile-Session that isn't crash?

mbowman — Wed, 14 Jul 2021 17:25:44 GMT

Does anyone have an example they can share of what Session Replay looks like on a crash? Should we be able to see screen shots or just the user's actions?

Re: Does Session-Replay works on Mobile-Session that isn't crash?

Patrick_H — Thu, 15 Jul 2021 05:06:25 GMT

in the crash analysis screen you see:

the crash stacktrace
device information
the crash replay (image sequence with timeline) and a link to the sessions user-actions

Re: Does Session-Replay works on Mobile-Session that isn't crash?

mbowman — Thu, 15 Jul 2021 12:55:17 GMT

@Patrick_H ,

Thanks for confirmation. Turns out our issue was that the developer was using a local debugger that was intercepting the crash before it sent the session data to Dynatrace. Now we're seeing exactly what we expected and are very pleased!

Re: Does Session-Replay works on Mobile-Session that isn't crash?

mbowman — Thu, 15 Jul 2021 12:59:25 GMT

Attached log showing the error thrown when using a debugger/emulator and session replay.

Re: Does Session-Replay works on Mobile-Session that isn't crash?

manos-saratsis — Fri, 04 Nov 2022 09:40:08 GMT

@mbowman We are working to offer full mobile Session Replay for native iOS and Android apps. Unfortunately I do not know when exactly it should be available but roughly would be on the second half of CY 2023

Re: Does Session-Replay works on Mobile-Session that isn't crash?

mbowman — Fri, 04 Nov 2022 13:06:48 GMT

@manos-saratsis Thanks for the info! I know it's still "early", but will we have the option to keep the current behavior of capturing session replay on crashes only?

Re: Does Session-Replay works on Mobile-Session that isn't crash?

Patrick_H — Fri, 04 Nov 2022 13:23:58 GMT

yes, full session replay will be an additional feature and replay on crash will also remain