topic Re: Agentless RUM on Salesforce in Real User Monitoring

Agentless RUM on Salesforce

john_liebal1 — Thu, 28 Jul 2022 07:59:58 GMT

Hello -- our client is interested in using agentless RUM for a Salesforce application, but the developers do not have access to edit the source code of the landing page. They can only edit the individual modules within the app, and there are several. I was wondering if there are any other use cases for this. Is this something Salesforce can help with? We do know about the chrome extension, but this will not be an option for us at this time.

Re: Agentless RUM on Salesforce

luislira — Thu, 24 Nov 2022 09:08:46 GMT

Hi John,

There is also an extension to create User Sessions from Salesforce in Dynatrace:
https://www.dynatrace.com/hub/detail/salesforce-streaming-api/?query=salesforce&_ga=2.261341262.2105299325.1669279719-2050318400.1666681730
This might be a workaround to get Real User Monitoring data without inserting any code into the extension, but ingesting the data directly from Salesforce.