topic Re: User Session Clicks vs Loads in Real User Monitoring

User Session Clicks vs Loads

Alfred-Le — Mon, 05 Dec 2022 04:10:10 GMT

Hello!

Sorry if this has been asked before, but what exactly is the difference between the following two Useraction Names?

click on 'LINK-LABEL' on LINK-DESINTATION
loading of page LINK-DESTINATION-MINUS-DOMAIN

Because looking at my own user sessions, sometimes I get one, and sometimes I get the other.
How does Dynatrace determine which Load actions are "Clicks" and otherwise?

Thanks!
Alfred

Re: User Session Clicks vs Loads

Yosi_Neuman — Mon, 05 Dec 2022 06:28:00 GMT

Hi @Alfred-Le

Please check the explanation within documentation for Load action and XHR action

HTH

Yos

Re: User Session Clicks vs Loads

Alfred-Le — Tue, 06 Dec 2022 23:23:44 GMT

HI Yos,

I'm still a little bit lost.

The Load Action section mostly covers Timings and how Page Duration is defined.
The only info in this section regarding user action naming is the following:
"If you type a URL in your browser and press Enter, a load action occurs"

This is good and all, but doesn't explain why my User Sessions sometimes say "click on ..." and sometimes "loading of page ..."

Under the Action name detection section, it mentions how DT tries to automatically apply meaningful names to their User Actions.
Does this mean my only work around to this is to define "data-dtname custom attributes" and force consistency?

For some additional context, my usecase is I'm trying to utilise funnels for my Client.
Specifically, they're interested in seeing how much their menu buttons are being utilised.
Hence, my thinking is that if I look at "click on ..." actions, it would be more representative of a user journey as opposed to "loading of page ..." actions (where users could arrive to pages via bookmarks/direct urls).
However, through testing this exclusively navigating their pages by Clicking, my User Sessions inconsistently show both User Action Names.

Re: User Session Clicks vs Loads

FranciscoGarcia — Wed, 07 Dec 2022 09:29:42 GMT

Hi Alfred.

You might want to check under your Application's settings --> Capturing --> User actions. That section controls how dynatrace names your Load and XHR actions. My guess is you probably have some actions that use the placeholder userinteraction (which would give you the "click on") and some that might not have it or are using something else.

I think Dynatrace does not use userinteraction by default so you might have a configuration in there that does not suit your use case.