topic Re: Mobile RUM data not Visible in Real User Monitoring

Mobile RUM data not Visible

saumil — Thu, 13 Jul 2023 17:58:27 GMT

Hi,

We are instrumenting Flutter mobile application, when we saw the logs it says " Dynatrace Flutter Plugin started!", but there is no data captured.

Note: We have managed setup and have set the beacon endpoint as Environment ActiveGate

Could you please help me with the solution?

Re: Mobile RUM data not Visible

Patrick_H — Wed, 12 Jul 2023 11:17:04 GMT

Hi,
we would need a bit more information for troubleshooting. To not publicly post your logs here I suggest to open a support ticket at https://support.dynatrace.com/
Did you already check for certificate issues preventing communication with the environment AG?

Re: Mobile RUM data not Visible

HannahM — Wed, 12 Jul 2023 11:47:07 GMT

This is already a support ticket