topic RUM Automatic injection in Real User Monitoring

RUM Automatic injection

mhlamine — Wed, 19 Jul 2023 07:22:39 GMT

Is full stack monitoring necessary for RUM Automatic injection?

Re: RUM Automatic injection

Julius_Loman — Wed, 19 Jul 2023 07:25:30 GMT

@mhlamine yes, it is. The process must be deep monitored and technology must be supported for RUM automatic injection.

Re: RUM Automatic injection

mhlamine — Wed, 19 Jul 2023 07:54:36 GMT

what about if the application is on sharepoint? What about Azure (O365 power platform and Dynamics 365)?

Re: RUM Automatic injection

Julius_Loman — Wed, 19 Jul 2023 09:07:06 GMT

If it's onprem sharepoint, then injecting will most likely work (we have several customer who had oneagent on their sharepoint hosts). For SaaS platforms, the answer is - it depends. Previously there was recommended approach to use browser extension, but this will be no longer possible in the near future.

So generally the question is how can you inject the RUM JS Code into SaaS platform you use and the answer can pretty vary between SaaS providers.