topic Re: Multiple Document requests are capturing under same UserAction in Real User Monitoring

Multiple Document requests are capturing under same UserAction

tarun_kumar_aga — Wed, 16 Aug 2023 08:17:52 GMT

Hi,

We are noticing multiple document requests are showing under the same user action, technically each of them should come as separate user action but everything is coming under the same waterfall and these results are misleading and which include from user login to page load in a single action. We want to understand how dynatrace groups them into the same action.

From the waterfall we see onload event is taking time but don't see any additional info on what that onloadevent.

Re: Multiple Document requests are capturing under same UserAction

natanael_mendes — Wed, 16 Aug 2023 02:40:14 GMT

maybe you need to configure an user action naming rule, i think the Davis is agruping the same action because of the name

Re: Multiple Document requests are capturing under same UserAction

radek_jasinski — Wed, 16 Aug 2023 07:37:46 GMT

Here's how DT groups user actions: https://www.dynatrace.com/support/help/platform-modules/digital-experience/web-applications/initial-setup/pages-and-pagegroups

As the @natanael_mendes wrote you can check the user action naming setting or if the automatic grouping still works incorrectly then you need to use RUM JavaScript API.

Radek

Re: Multiple Document requests are capturing under same UserAction

Julius_Loman — Wed, 16 Aug 2023 07:50:37 GMT

Based on the waterfall screenshot, Dynatrace RUM cannot automatically detect end of the user action and considers additional document request part of the same user action. Reasons for that may vary. You can also use the RUM JavaScript API as suggested to send signal that page loading is finished.

Re: Multiple Document requests are capturing under same UserAction

tarun_kumar_aga — Tue, 22 Aug 2023 21:21:38 GMT

We have received fix from support to include dsa=1 which will show each of the document request as seperate.

Re: Multiple Document requests are capturing under same UserAction

radek_jasinski — Tue, 22 Aug 2023 21:42:26 GMT

Great 😌 thank you for info