topic Re: Update RUM Session End in Real User Monitoring

Update RUM Session End

abnerlusung — Wed, 01 Feb 2023 08:09:25 GMT

Hi all,

Currently, I've checked that we have fixed values for session of RUM which is 35 minutes for Web

and Mobile

After 10 minutes of inactivity on a mobile device.1
When the session duration reaches 6 hours.

https://www.dynatrace.com/support/help/how-to-use-dynatrace/real-user-monitoring/basic-concepts/user-session#user-session-timings

Question, can we configure them into different values like Web is 40 minutes or Mobile is 15 minutes of inactivity.

I know dtrum.endSession does not help with Web. Any ideas?

Regards,

Abner

Re: Update RUM Session End

Patrick_H — Wed, 01 Feb 2023 08:20:32 GMT

Hi,

on mobile you only can end a session by API call (which starts the next session as there is no sessionless state). A configuration of the timeout values is not possible.

Re: Update RUM Session End

abnerlusung — Wed, 01 Feb 2023 07:55:26 GMT

Thanks for your reply, but my inquiry is about configuring these parameters.

Re: Update RUM Session End

Patrick_H — Wed, 01 Feb 2023 08:22:53 GMT

Maybe I did not state it clear enough in my initial reply, but those parameters are not configurable.

Re: Update RUM Session End

abnerlusung — Wed, 01 Feb 2023 08:25:54 GMT

Even for hosted solution?

Thanks,

Abner

Re: Update RUM Session End

Patrick_H — Wed, 01 Feb 2023 08:31:51 GMT

same applies for hosted solutions