topic Re: Auto-Instrumentation iOS Mobile App in Real User Monitoring

Auto-Instrumentation iOS Mobile App

chuan_sern_wong — Mon, 15 Oct 2018 06:51:21 GMT

Hi,

I am supporting a PoC with the developers to instrument the Dynatrace OneAgent into iOS native apps

The developers had configured the require setting as document in the Dynatrace Help - cocoapods; also reference to youtube video https://www.youtube.com/watch?v=PV5IbndM54k; and verify with Dynatrace One that the setup was correct.

However, data is not showing on the application dashboard. Hope any kind soul could help the steps to troubleshoot.

Many Thanks

Re: Auto-Instrumentation iOS Mobile App

Patrick_H — Mon, 15 Oct 2018 07:28:19 GMT

Sorry with this little information it is hard to guess why no data is showing up.
• what is the configuration the customer used?
• what doe the iOS agent log say?
• which environment is this so we can take a look at it?

to not share all this stuff publically here I would recommend to open a Support Ticket

Re: Auto-Instrumentation iOS Mobile App

chuan_sern_wong — Mon, 15 Oct 2018 09:44:30 GMT

Ok sure, how do one access to iOS agent log and where does it located ? I will log a support case.

Re: Auto-Instrumentation iOS Mobile App

Patrick_H — Mon, 15 Oct 2018 09:51:41 GMT

Log is only available when run from Xcode - see Dynatrace Help for the required settings: https://www.dynatrace.com/support/help/deploy-dyn...

Did you follow the agent setup walkthroug after creating a mobile Application in the Dynatrace webUI?

Re: Auto-Instrumentation iOS Mobile App

chuan_sern_wong — Mon, 15 Oct 2018 10:00:14 GMT

Hi Patrick,

As I am not the developer, the developer did provide the necessary screenshots that had shown he had done the require steps accordingly based on Cocoapods instrumentation i.e adding the applicationId and etc extracted from Dynatrace SaaS webUi paste in the info.plist and also pod Dynatrace in pod file.

As mention, the developer did use the livechat to verify and livechat support didn't find anything not right in his configuration.

I had log a support case - https://support.dynatrace.com/supportportal/browse/SUP-15045

Re: Auto-Instrumentation iOS Mobile App

chuan_sern_wong — Wed, 17 Oct 2018 09:10:13 GMT

Just want to update, the issue was resolve by the Dynatrace Presale who provision tenant.