https://community.dynatrace.com/t5/Real-User-Monitoring/RUM-real-User/m-p/222843#M5253 <P>ive added a tag to track users sessions in the RUM, I can see users logging in with the correct username as the tag, however i have one user MR bloggs, now when i logged in yesterday with mr bloggs i never found him as a users session, so i cleared the broswer of cookies and sessions and tried again, this time i did see the sessions, excellent!!!</P><P>&nbsp;</P><P>today when i log back in as Mr bloggs and try again, same again nothing, i dont see mr bloggs sessions, surely you cant delete sessions and cookies just to track users! that would be pretty insane.&nbsp;</P><P>&nbsp;</P><P>any idea?</P> Tue, 12 Sep 2023 15:53:21 GMT Jamz 2023-09-12T15:53:21Z https://community.dynatrace.com/t5/Real-User-Monitoring/RUM-real-User/m-p/222843#M5253 <P>ive added a tag to track users sessions in the RUM, I can see users logging in with the correct username as the tag, however i have one user MR bloggs, now when i logged in yesterday with mr bloggs i never found him as a users session, so i cleared the broswer of cookies and sessions and tried again, this time i did see the sessions, excellent!!!</P><P>&nbsp;</P><P>today when i log back in as Mr bloggs and try again, same again nothing, i dont see mr bloggs sessions, surely you cant delete sessions and cookies just to track users! that would be pretty insane.&nbsp;</P><P>&nbsp;</P><P>any idea?</P> Tue, 12 Sep 2023 15:53:21 GMT https://community.dynatrace.com/t5/Real-User-Monitoring/RUM-real-User/m-p/222843#M5253 Jamz 2023-09-12T15:53:21Z https://community.dynatrace.com/t5/Real-User-Monitoring/RUM-real-User/m-p/222847#M5254 <P>Maybe your user tag its not correctly</P><P>Here take a look on this documentation&nbsp;</P><P>&nbsp;</P><P><A href="https://www.dynatrace.com/support/help/platform-modules/digital-experience/web-applications/additional-configuration/identify-individual-users-for-session-analysis" target="_blank">https://www.dynatrace.com/support/help/platform-modules/digital-experience/web-applications/additional-configuration/identify-individual-users-for-session-analysis</A></P> Tue, 12 Sep 2023 21:08:32 GMT https://community.dynatrace.com/t5/Real-User-Monitoring/RUM-real-User/m-p/222847#M5254 natanael_mendes 2023-09-12T21:08:32Z