topic Re: EasyTravel Application is not generating RUM Traffic in Real User Monitoring

EasyTravel Application is not generating RUM Traffic

MSK — Thu, 28 Sep 2023 06:47:06 GMT

Hi ,
I have installed the EasyTravel Application in Linux AWS VM and the application is running fine. I have started the application from UI and it's generating the backend Traffic(APM) but Frontend Traffic (RUM) is not generating.

In easyTravelConfig.properties for config.apacheWebServerHost & config.apacheWebServerB2bHost values have been updated with my PublicIP address also tried with localhost. Also monitoring for com.dynatrace.easytravel.weblauncher.jar easytravel-*-x* has been disabled.

In Business2Business Frontend (.NET) it shows the value as N/A. How can we fix this issue?

Re: EasyTravel Application is not generating RUM Traffic

Yosi_Neuman — Sat, 05 Aug 2023 09:44:01 GMT

Hi @MSK

Its look like your esayTravel is not connected to your tenant as it shows dynatrace

At least with windows installation, If it is connected it should show your environment version

I would recheck the settings in easyTravelConfig.properties to ensure the connection

HTH

Yos

Re: EasyTravel Application is not generating RUM Traffic

MSK — Tue, 26 Sep 2023 07:18:04 GMT

@Yosi_Neuman , Thanks for your response.

I have updated the config files as suggested do we need to add the token as well? config.apmTenantToken?

If yes what capabilities this token should have.

config.apmServerProtocol=https://{environmentid}=live.dynatrace.com
config.apmServerWebPort=443
config.apmServerPort=443
config.apmServerWebURL=https://{environmentid}/live.dynatrace.com
config.apmTenant=<abc1234>
config.apmTenantToken=?

Re: EasyTravel Application is not generating RUM Traffic

Yosi_Neuman — Tue, 26 Sep 2023 07:37:43 GMT

HI @MSK

You do not need to set the APM part, just the dynaTrace one.

This is how easyTravelConfig.properties looks at my installation

HTH

Yos

Re: EasyTravel Application is not generating RUM Traffic

MSK — Tue, 26 Sep 2023 12:31:03 GMT

Hi @Yosi_Neuman ,

I have updated the dynatrace configuration as below .. still the real user traffic is not getting generated.

Re: EasyTravel Application is not generating RUM Traffic

Yosi_Neuman — Tue, 26 Sep 2023 14:27:33 GMT

Ammmm, @MSK do you see any errors on the log file of weblauncher.sh ?