topic No web requests when app is in production in Real User Monitoring

No web requests when app is in production

enum — Thu, 28 Sep 2023 06:31:48 GMT

I have integrated Dynatrace SDK into our iOS application. When I run our application locally or download it from Testflight, everything works perfectly. I can see our real Apdex rating, web requests, and crashes if any.

However, when I release our into production and it is on the Appstore, Dynatrace doesn't show any date.
No web requests or crashes. Also, Apdex is 1.0 as a result.

Our cost and traffic control is 1% which shouldn't be an issue because Dynatrace works fine in our Android application. We use the same dashboard for both platforms.

- We have Firebase in our app but we don't use it for Performance Monitoring, I have disabled it just in case but it didn't help.

Re: No web requests when app is in production

Patrick_H — Thu, 28 Sep 2023 05:48:48 GMT

Hi,

for debugging such an issue I would suggest to open a support ticket at https://support.dynatrace.com/
But I can give some hints to validate before:

1% is a pretty low traffic control value - so if you have more Android users than iOS it might happen that this 1% is mainly filled with Android users as session selection is based on random and not OS family
There is a webrequest related limitation between Dynatrace and Firebase Performance Monitoring: https://www.dynatrace.com/support/help/platform-modules/digital-experience/mobile-applications/instrument-ios-app/instrumentation/dynatrace-auto-instrumentation-for-ios#limitations

Strange thing is the difference between TestFlight ans AppStore release, as there should not be any difference, as you can use the same build.

Re: No web requests when app is in production

enum — Thu, 28 Sep 2023 06:23:44 GMT

I have created a separate dashboard just for our iOS app to see if 1% was the reason. However that didn't solve the issue either.
I am using Firebase only for crashlytics but I disabled the performance monitoring just in case. It didn't help.

Re: No web requests when app is in production

Patrick_H — Thu, 28 Sep 2023 06:31:20 GMT

Please open a support ticket so we can have a closer look.

Re: No web requests when app is in production

AgataWlodarczyk — Thu, 28 Sep 2023 06:34:45 GMT

@enum when your issue is solved maybe you can share a solution with other users? They would be grateful to have some hints if a similar issue will appear. 🙂

Re: No web requests when app is in production

guptanidhi6 — Thu, 15 Aug 2024 09:14:44 GMT

Hello , Just checking what was the workaround or solution suggested by Dynatrace for this issue