topic Re: Incorrect user session count in Real User Monitoring

Incorrect user session count

vigneshkrishnan — Mon, 16 Oct 2023 13:50:35 GMT

User session count is decreased for the past 5 days and it is showing unknown error in the for some of the session if we drill down at city level. can you please advise how to fix this issue

Re: Incorrect user session count

Taylor-Sanchez — Mon, 16 Oct 2023 19:54:00 GMT

Hi @vigneshkrishnan ,

Are there any configuration changes that you've done in the past 5 days that could have affected this issue? A decrease in the user session count could be due to a variety of factors and we may need more information to be able to assist or fix this issue.

If and where possible, considering no sensitive data is shared, it would be useful to be able to provide some kind of a traceback to what may have changed (logs, settings, etc.) or a screenshot to show what's happening. You could also potentially bring this up with Dynatrace One to start troubleshooting the issue if needed.

Sincerely,

Taylor Sanchez

Re: Incorrect user session count

IzabelaRokita — Tue, 31 Oct 2023 09:39:29 GMT

Thank you for your assistance @Taylor-Sanchez ! 👏 Would you like to share more details with us @vigneshkrishnan ? It may help in providing you with a solution a lot 🙂