topic Re: Unable to activate RUM in Real User Monitoring

Unable to activate RUM

Ida — Tue, 21 Nov 2023 08:44:22 GMT

Hello Everyone,

I am trying to set up RUM, as a first step I tried to inject RUM javascript into an html, but I can see in the console that the calls for the same are returning "

FL(BF)|Error=RUM disabled

But RUM is enabled in Dynatrace settings.

Can anyone help with this.

Regards

Re: Unable to activate RUM

Julius_Loman — Tue, 21 Nov 2023 07:30:13 GMT

There are several possible reasons, one of them, surprisingly, can be missing license for Digital experience (DEM units) in classic licensing, other can be disabled RUM on the process group (it is enabled by default). Please provide more context of your situation. I recommend running the healthcheck as shown here. where you will likely more detail about the reason.

Re: Unable to activate RUM

Ida — Wed, 22 Nov 2023 03:33:24 GMT

Hello Julius,

Thank you for the reply.

1. I created an application and picked up the RUM javascript injection script tag and used in an html in localhost for testing.

2. Upon doing in the health check in dynatrace settings for the application i set up. I can see

I believe that this means it passed all conditions? Is there something else as well that I can check.

Again, thank you for the support!.

Regards

Re: Unable to activate RUM

Julius_Loman — Wed, 22 Nov 2023 07:17:21 GMT

Yes, it looks like all technical conditions passed. You just don't have DEM units in your license thus Real User Monitoring is disabled.

Anyway - for further consideration, you might want to use automatic javascript injection instead of manual one.