dem units calculation in managed

rastislav_danis — Tue, 27 Apr 2021 15:28:51 GMT

at several customers we noticed, that calculated dem units value in licensing part of cluster management gui doesn't correspond to number of RUM user sessions in environment's gui or extracted via usql query. dem units should be 1/4 of rum sessions because there are no synthetic monitors in place. we have information that some user sessions are not counted to dem units (bounced sessions with 1 user action).

can you share your experience in this area ?

f.e. in one environment we can see more than 400k user sessions (and respective 100k dem units) in licensing info of environment and 172k user sessions (168k with 2or more actions) in environment gui when counting all user sessions over same time frame.

Re: dem units calculation in managed

Radoslaw_Szulgo — Mon, 22 Oct 2018 19:49:20 GMT

Please create a support ticket. We’’ll be happy to explain to you any differences.

Re: dem units calculation in managed

rastislav_danis — Tue, 23 Oct 2018 06:29:59 GMT

support ticket was created actually week before my initial post, ticket is still open, although some things are now cleared

topic Re: dem units calculation in managed in Real User Monitoring

dem units calculation in managed

Re: dem units calculation in managed

Re: dem units calculation in managed