topic Re: Monitoring SaaS Web Applications (like Office 365) in Real User Monitoring

Monitoring SaaS Web applications (like Office 365) | Browser extension and alternatives

alberto-jesus_1 — Wed, 17 Apr 2024 09:52:21 GMT

Hi,

We are getting different aproaches to SaaS monitoring. In case of SaaS WebServices or API's it's easy to monitor from the backend perspective using Custom Resources. From Applications perspective, they are handled as 3rd parties to get some insights.

The problem is to monitor SaaS Web Applications like Office 365, SaleForce, etc. In that case there are only two ways to monitor using Dynatrace:

- Manually update of pages injecting JavaScript tag (not possible in most of SaaS web applications).

- Using browser extension which could be an alternative for Development team, not for final users (just Chrome and Edge are BE compliant and requires an extension installation).

Is there any other approach to monitor SaaS web applications like Office 365? I am thinking about instrument the proxy if it is a supported technology, do you have previous experiences doing so?

Thanks in advance.

Alberto.

Re: Dynatrace monitore SaaS web Applications like Office 365

Julius_Loman — Mon, 15 Jan 2024 13:58:39 GMT

Hello Alberto,

two approaches you have mentioned are the standard ones and work quite well.
Besides that, if you just need to monitor SaaS services from your corporate network, one possible approach would be to use a reverse proxy such as NGINX (with OneAgent installed) to proxy the communication to SaaS services. I use this approach from time to time and typically it works very well.

So basically it will work for a corporate network, even if HTTP proxies are not used. It will require several things:

a host with NGINX, Apache HTTP or other webserver with reverse proxy that will proxy the communication
your local DNS resolution service in your corporate network must point the SaaS hostname to your reverse proxy (e.g. saaservice.com will point to your reverse proxy)
valid https certificate at the reverse proxy. As you will need to get certificate for a public service, you won't get that from a public certificate authority and you will need to use your internal one (corporate CA), so the https connections will be trusted.

Traditional HTTPS proxy will not work for at least two reasons - typically SaaS services are HTTPS, so it must be a man-in-the-middle proxy which is not a typical case. Secondly, HTTP proxies are not supported by Dynatrace and it would require nontrivial effort to support them.

Re: Monitoring SaaS Web Applications (like Office 365)

fstekelenburg — Wed, 07 Feb 2024 13:54:23 GMT

With the 📢 Support ending for the Chrome and MS Edge browser extension and the increasing use of SaaS applications the topic of monitoring SaaS web applications, or web applications that do not allow agentless or OneAgent deployment (internal or external) becomes more and more important.

For monitoring RUM from the corporate network an alternative might be, as neatly described above by @JuliusLoman, by using a reversed proxy.

A somewhat similar approach may be an application delivery controllers like F5 Big-IP, that can inject code in pages that pass this platform. F5 does also offer a similar solution: Overview of BIG-IP Analytics CSPM injection (f5.com)

The other alternative suggested above and more often in the community:

Agentless RUM (JavaScript) injection

only if you are able/allowed to inject, which is often not the case
as described here there are SaaS solutions that allow including a Javascript or modify the page template to add the injection (Solved: Re: How to add a SaaS based application into our monitoring system?)

Other monitoring suggestions are Synthetic Monitoring and the use of (REST) API if that is available. (Solved: Has anyone done Workday SAAS application integration with Dynatrace?)
Which are fine to measure a SaaS application (metrics), but not for real user / end-user experience monitoring.

So, to spark this topic up, it would be interesting how the Dynatrace community is going to cope with the demise of the browser extension, and what experiences there are with alternatives available. Mentioned or not mentioned.

Re: Monitoring SaaS Web Applications (like Office 365)

AmitChiba — Wed, 07 Feb 2024 15:55:36 GMT

Many thanks for suggesting these as potential alternatives. The reverse proxy option will not work in our organization, as it is not allowed.

The F5 solution may work. Do you know if Azure Application Gateway also supports the injection of code into pages?

Re: Monitoring SaaS Web Applications (like Office 365)

fstekelenburg — Wed, 07 Feb 2024 16:41:45 GMT

I am not that familiar with AAG, but someone else in the Community might very well be. 🙂
I do not find it directly in the specs on Azure Application Gateway features | Microsoft Learn