topic Re: Mobile app monitoring beacon request failed error in Real User Monitoring

Mobile app monitoring beacon request failed error

sravanineriyan — Mon, 08 Apr 2024 07:11:22 GMT

Hello All,

i am trying to implement Mobile App monitoring as a POC. when I ran the code, it is successful and working with no errors. But i can't see data is populating in console. I can see the below logs in logcat in android studio. could you please help me on how to sort this issue.

D #454.beacon request failed
javax.net.ssl.SSLHandshakeException: java.security.cert.CertPathValidatorException: Trust anchor for certification path not found.

Re: Mobile app monitoring beacon request failed error

Patrick_H — Fri, 05 Apr 2024 09:01:24 GMT

This sounds like a certificate issue - is the beacon endpoint using a self-signed certificate?
https://docs.dynatrace.com/docs/shortlink/oneagent-sdk-android-communication#include-certificates might help here.

Re: Mobile app monitoring beacon request failed error

PacoPorro — Mon, 08 Apr 2024 06:38:08 GMT

I agree with @Patrick_H , looks like a certificate issue.
You have a post here in the community about RUM troubleshooting for mobile.
https://community.dynatrace.com/t5/Troubleshooting/Mobile-applications-Issues-with-mobile-RUM/ta-p/234769

Re: Mobile app monitoring beacon request failed error

GosiaMurawska — Tue, 13 Aug 2024 14:16:45 GMT

Hi @sravanineriyan
Have you managed to solve the problem? It would be great if you shared the solution with the Community users 🙂