User action not captured when there is very little time between actions

gbaudart — Fri, 10 May 2024 14:43:26 GMT

Hi Community,
I'm opening a support ticket because I've encountered a problem.
We use a JS in our frontweb to capture the RUM.
Some XHR actions are not always recognised by Dynatrace.
After a lot of testing, I've noticed that Dynatrace doesn't pick them up when there is very little time between actions.

Example
I want to capture the action "[inscription] navigation sur commencer aventure".
If I take a long time before validating the previous action, and in this case, the action is detected by Dynatrace
See capture:

And when we go through the steps "quickly", Dynatrace very rarely finds the action
See capture :

This is problematic because real users don't wait to validate actions. So in real cases we can't monitor real actions.
What's more, in the example we're talking about an action that validates a goal conversion, so most of the time it stays at 0%.

Have you ever had a problem like this? Do you know what I can do to improve the recording?

Thanks

Re: UserAction Not Captured when there is very little time between actions

gbaudart — Fri, 19 Apr 2024 08:50:20 GMT

After speaking with Dynatrace support, they recommended that I enable the following 2 options:

It works much better now.

topic Re: UserAction Not Captured when there is very little time between actions in Real User Monitoring

User action not captured when there is very little time between actions

Re: UserAction Not Captured when there is very little time between actions