topic Re: Identify User session with Mobile Number in Real User Monitoring

Identify user session with mobile number

Munzir — Fri, 10 May 2024 14:34:22 GMT

Hi There

Description: We have a Loan website, a potential user who is applying a user starts his journey after putting his Mobile Number and only then he can move forward with it. We are not storing any PII data.

We want to monitor the potential users journey who is not our customer as of now, How can we tag the user sessions with Mobile Number, what all options do we have ??

2) We have a SAAS environment, and since by default DT doesnt capture any PII data How can we configure to capture Mobile Number, I didnt find any options pertaining to allow such thing only thing I found is given below. Please suggest.

Re: Identify User session with Mobile Number

Patrick_H — Tue, 23 Apr 2024 07:00:33 GMT

Hi!

is this about a mobile application or a mobile browser? In general Dynatrace does not capture the mobile number by itself, you would need to get the mobile number and then tag the session with it (make sure using the phone number for identifying session is allowed by your users local privacy regulations)

Re: Identify User session with Mobile Number

Munzir — Tue, 23 Apr 2024 07:10:10 GMT

It is available on both Web and Mobile. Those users are Potentials users and not not currently customers. But still if we use tagging it will tag all the user sessions, and how do we ask DT to explicitly only capture Contact Number ??

Re: Identify User session with Mobile Number

PacoPorro — Tue, 23 Apr 2024 07:10:35 GMT

Hi.

You can create a request attribute and set Server-side request attribute as Source type.
You can also use a Javascript variable if you are already sending your user's identifier via a tag manager to other tools.

Alternative you can use RUM API and tag user with "identifyuser"

Re: Identify User session with Mobile Number

Munzir — Tue, 23 Apr 2024 07:16:36 GMT

Thanks @PacoPorro, If we create a Request Attribute for the same, can we filter it in the session segmentation.

Could you please explain how the RUM API for "identify user" can be configured.

Re: Identify User session with Mobile Number

Patrick_H — Tue, 23 Apr 2024 08:27:30 GMT

on mobile you also have the identifyUser API which will tag the session with whatever you provide it - see details in this community post.

Re: Identify User session with Mobile Number

Munzir — Tue, 23 Apr 2024 09:53:26 GMT

Thanks @Patrick_H , can we use the identifyUser API for WEB as well, as u mentioned in the community it is only for mobile...

Re: Identify User session with Mobile Number

Patrick_H — Tue, 23 Apr 2024 11:23:44 GMT

see answer from @PacoPorro below this one - he links the RUM API identifyuser which is for web

Re: Identify User session with Mobile Number

AntonPineiro — Tue, 23 Apr 2024 12:28:03 GMT

Hi,

Maybe this helps.

Best regards