topic Capturing user tag from Documentum in Real User Monitoring

Capturing user tag from Documentum

Keith_Harding — Thu, 25 Apr 2024 22:02:14 GMT

Hi,

Has anyone used Dynatrace to capture the User Tag from Documentum web pages?

We have tried using a CSS Selector of:

[id$=ABCD_1] > nobr > a > span

and used the dtrum getmetadata... command in the console and it does work.

BUT ONLY if we first click somewhere in the frame that holds that data.

I suspect the problem is that Documentum is using Framesets (so session replay doesn't work) and I think that is stopping the user tag capture as that frameset is not in focus when the page is drawn. Though thats a guess.

Any suggestions for how to capture the user tag would be appreciated.

Thanks, Keith

Re: Capturing user tag from Documentum

Eric_Yu — Thu, 25 Apr 2024 22:19:59 GMT

A good way to test if the selector can be reached and is returning the value you expect is to navigate to that view and try in the console:

document.querySelector("{css-selector}")

Additionally, here's a quick guide in the documentation to verify if the user tag was applied in your session:

https://docs.dynatrace.com/docs/shortlink/user-tagging#verify-the-user-tag-configuration

If it doesn't work, I'd recommend using the JavaScript API to assign user tags, which is a better way to do it if you have more complex setups or css-selectors that change dynamically.

https://www.dynatrace.com/support/doc/javascriptapi/interfaces/dtrum_types.DtrumApi.html#identifyUser

Re: Capturing user tag from Documentum

PacoPorro — Fri, 26 Apr 2024 06:20:17 GMT

Check if the JavaScript Agent is also injected into the actual frame where the CSS is located.