topic Re: New vs Returning User in Real User Monitoring

New vs Returning User

boban_josipovic — Wed, 21 Nov 2018 12:42:59 GMT

How does dynatrace categorize new vs returning users? Based on cookies?

Re: New vs Returning User

gary_spencer — Wed, 21 Nov 2018 12:49:10 GMT

Hi @Boban J., yes exactly based on cookies.

We drop a persistent cookie to track new vs returning. If we are just now creating the persistent cookie then we know they are new, if we are reading already the persistent cookie and have seen it in Dynatrace, Dynatrace knows this is a returning user.

Bit more detail is available here: https://www.dynatrace.com/support/help/shortlink/c...

Hope it helps you out!
Gary

Re: New vs Returning User

boban_josipovic — Wed, 21 Nov 2018 13:00:19 GMT

Thanks for the explanation!

Re: New vs Returning User

gary_spencer — Wed, 21 Nov 2018 13:04:59 GMT

A pleasure! 🙂

Re: New vs Returning User

walter_bermudez — Mon, 21 Oct 2019 13:45:48 GMT

Hi Gary, What about if a user clear all the cookies but the users is already tagged before? it count as new users?

Re: New vs Returning User

Lorena_LaRosa — Tue, 29 Oct 2019 18:57:07 GMT

Hi Walter,

Yes, if the users clear their cookies and they're tagged, they will count as a new user. Also, cookies are only valid for 30 days. So even if the user doesn't clear their cookie, after 30 days they will be considered a new user (if they come back).

Re: New vs Returning User

SB_12 — Thu, 05 Mar 2020 08:31:57 GMT

hi @Lorena L. is the cookie valid for 30 days or 2 years?

Thanks

Swati

Re: New vs Returning User

Lorena_LaRosa — Thu, 16 Apr 2020 18:59:04 GMT

Hi @Swati B.

Cookies are only valid for 30 days.

Regards,

LL.