topic Re: No called services for the Cordova Framework Mobile Applications in Real User Monitoring

No called services for the Cordova Framework Mobile Applications

Babar_Qayyum — Mon, 19 Aug 2024 10:45:40 GMT

Dear All,

What could be the issue if there are no called services for the Cordova-based framework Mobile Applications?

Regards,

Babar

Re: No called services for the Cordova Framework Mobile Applications

Patrick_H — Mon, 19 Aug 2024 13:04:50 GMT

Hi,

most common issues are:
* backend is not instrumented with OneAgent
* a request framework is used that is not supported by dynatrace, thus not instrumented

But for this screenshot this seems to be from mobile app overview, but as it was mentioned that it is a cordova hybrid app you won't see much in the mobile app part as the native mobile app is only the wrapper - most/all request will happen in the linked web-app part and you should look there

Re: No called services for the Cordova Framework Mobile Applications

Babar_Qayyum — Tue, 20 Aug 2024 04:11:23 GMT

Hello @Patrick_H

Thank you for your comments.
The backend is instrumented, and the framework is supported as well. There are also no called services in the Web App.

Regards,

Babar

Re: No called services for the Cordova Framework Mobile Applications

Patrick_H — Tue, 20 Aug 2024 05:43:03 GMT

Then I suggest to use our support to have a look at this issue, as this probably needs more time invest to debug.