topic How can Dynatrace identify the same user across multiple different applications? in Real User Monitoring

How can Dynatrace identify the same user across multiple different applications?

AnLee — Mon, 21 Oct 2024 07:37:07 GMT

How can Dynatrace identify the same (logged-in) user across multiple different applications (monitored applications)?

Any feedback or advice would be helpful.

Re: How can Dynatrace identify the same user across multiple different applications?

MostafaHussein — Mon, 21 Oct 2024 07:52:53 GMT

actually dynatrace use persistent cookies to identify individual user across multiple applications, kindly check this link https://docs.dynatrace.com/docs/shortlink/user-session#user-session-identification

in the above figure kindly find `dtCookie` highlighted with blue.

Re: How can Dynatrace identify the same user across multiple different applications?

Yosi_Neuman — Mon, 21 Oct 2024 07:58:44 GMT

Hi @AnLee

To elaborate on @MostafaHussein correct answer, in your your screen shot the user is tag as trishanku please check user tagging

HTH

Yos

Re: How can Dynatrace identify the same user across multiple different applications?

MostafaHussein — Mon, 21 Oct 2024 08:01:33 GMT

to be clear I think he's asking about identifying that this is the same user using multiple applications regardless of user tagging is exists or not.

Re: How can Dynatrace identify the same user across multiple different applications?

AnLee — Mon, 21 Oct 2024 08:10:00 GMT

Hi @MostafaHussein,
Can Dynatrace identify the same user across multiple applications without tagging the user?
Most of the user sessions I see that access more than one application are already tagged with a user tag.

Re: How can Dynatrace identify the same user across multiple different applications?

Yosi_Neuman — Mon, 21 Oct 2024 08:10:43 GMT

Stand corrected @MostafaHussein