topic Re: Session replay for a particular user in Real User Monitoring

Session replay for a particular user

AshokTripuraRed — Fri, 12 Jul 2024 07:26:15 GMT

How do I filter session replay for one particular user or what filters can I add in session replays? Can I use any unique id generate for every user session to replay that session , in order to see what issue the customer faced at that time.

Re: session replay

Esam_Eid — Wed, 10 Jul 2024 09:56:16 GMT

You need to create user tagging rule and filter based on user id

https://docs.dynatrace.com/docs/shortlink/user-tagging

Re: session replay

ChadTurner — Wed, 10 Jul 2024 12:02:33 GMT

If you dont have a user tag rule created just yet, you can always use their IP to narrow down the user as well as use other constructs like if they have Session replay enabled etc....

Re: Session replay for a particular user

tyler_rowe — Fri, 12 Jul 2024 21:48:46 GMT

As mentioned above, user tagging and IP are great options. However, if users have Do Not Track enabled and your application is set up to honor that, you will not be able to view the full IP or even capture the user tag.

RUM properties (documentation) are a great option. You can grab text from the page via a CSS selector, grab header values (via Request Attributes captured by OneAgent), JS variables stored on the page or cookies. If you have any sort of session based identifier (eg. JSessionID) or anything more permanent, you can leverage properties to grab that and then use the property filter in the User Session Segmentation screen.

Re: Session replay for a particular user

istvan_safranek — Thu, 13 Feb 2025 13:32:34 GMT

Hello!
Is there a planned option to enable session replay only for a specified IP or IP range?

Re: Session replay for a particular user

ChadTurner — Fri, 14 Feb 2025 19:55:05 GMT

great question, Not that I am aware of. It's recommended to leverage a Feature Flag tool which will then allow you to define the users or IP's in which a feature like session replay is enabled on. however that lives outside of Dynatrace.