https://community.dynatrace.com/t5/Real-User-Monitoring/Problem-identifying-user-with-USERTAG/m-p/274485#M6843 <P>Hi!<BR />have you created a Cookie or a span element?<BR />Anyway, in case of issue like that, maybe is better to open a support ticket, linking your environment and with some screenshot of your "user tag" configuration on Dynatrace and on your website.</P> Sat, 05 Apr 2025 18:11:04 GMT yanezza 2025-04-05T18:11:04Z https://community.dynatrace.com/t5/Real-User-Monitoring/Problem-identifying-user-with-USERTAG/m-p/274266#M6834 <DIV class=""><DIV><DIV><DIV class=""><DIV class=""><DIV><DIV class=""><DIV class=""><P>Hello everyone!</P><P>Within my environment I need to identify the users of a web platform.</P><P>Initially the platform had nothing that identified the users. We placed a cookie in the form of a span to be able to bring the users. However, regardless of the method I used, I cannot identify them. Whether by ccs, metatag, cookie, etc.</P><P>We identify them as span#user_code</P><P>Could you help me by giving me ideas so that I can identify my users?</P></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Wed, 02 Apr 2025 20:05:06 GMT https://community.dynatrace.com/t5/Real-User-Monitoring/Problem-identifying-user-with-USERTAG/m-p/274266#M6834 Flavio_alves 2025-04-02T20:05:06Z https://community.dynatrace.com/t5/Real-User-Monitoring/Problem-identifying-user-with-USERTAG/m-p/274485#M6843 <P>Hi!<BR />have you created a Cookie or a span element?<BR />Anyway, in case of issue like that, maybe is better to open a support ticket, linking your environment and with some screenshot of your "user tag" configuration on Dynatrace and on your website.</P> Sat, 05 Apr 2025 18:11:04 GMT https://community.dynatrace.com/t5/Real-User-Monitoring/Problem-identifying-user-with-USERTAG/m-p/274485#M6843 yanezza 2025-04-05T18:11:04Z