https://community.dynatrace.com/t5/Real-User-Monitoring/Private-ISP-value-showing-no-value-in-Dynatrace/m-p/276429#M6893 <P>how to add private isp value in Dynatrace as it showing no value for private isp.</P> Wed, 10 Dec 2025 14:34:32 GMT prangya 2025-12-10T14:34:32Z https://community.dynatrace.com/t5/Real-User-Monitoring/Private-ISP-value-showing-no-value-in-Dynatrace/m-p/276429#M6893 <P>how to add private isp value in Dynatrace as it showing no value for private isp.</P> Wed, 10 Dec 2025 14:34:32 GMT https://community.dynatrace.com/t5/Real-User-Monitoring/Private-ISP-value-showing-no-value-in-Dynatrace/m-p/276429#M6893 prangya 2025-12-10T14:34:32Z https://community.dynatrace.com/t5/Real-User-Monitoring/Private-ISP-value-showing-no-value-in-Dynatrace/m-p/276438#M6894 <P>Hello&nbsp;<a href="https://community.dynatrace.com/t5/user/viewprofilepage/user-id/79302">@prangya</a>&nbsp;<BR />First, it's important to understand that ISP data is directly related to the IP address that Dynatrace captures during user sessions.</P><P>For this reason, my recommendation is:<BR />1. Validate whether the user session's IP address contains geolocation information (World Map). If not, add the IP address or IP range to Dynatrace.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PierreGutierrez_0-1746329222469.png" style="width: 600px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/27841iB8A4EF29A20546C0/image-dimensions/600x478?v=v2" width="600" height="478" role="button" title="PierreGutierrez_0-1746329222469.png" alt="PierreGutierrez_0-1746329222469.png" /></span></P><P>Now, ISP information is information that Dynatrace periodically synchronizes with its internal database from a "MaxMind GeoIP2" service.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PierreGutierrez_1-1746329287767.png" style="width: 400px;"><img src="https://community.dynatrace.com/t5/image/serverpage/image-id/27842i3DB77ABB7574F92C/image-size/medium?v=v2&amp;px=400" role="button" title="PierreGutierrez_1-1746329287767.png" alt="PierreGutierrez_1-1746329287767.png" /></span><BR />More Information:&nbsp;<A href="https://docs.dynatrace.com/docs/shortlink/detection#browsers" target="_blank" rel="noopener">https://docs.dynatrace.com/docs/shortlink/detection#browsers</A>&nbsp;<BR />Maybe you can contact MaxMind and ask them to add the ISP or something similar.<BR />I hope helpfull <span class="lia-unicode-emoji" title=":flexed_biceps:">💪</span></P> Sun, 04 May 2025 03:29:22 GMT https://community.dynatrace.com/t5/Real-User-Monitoring/Private-ISP-value-showing-no-value-in-Dynatrace/m-p/276438#M6894 PierreGutierrez 2025-05-04T03:29:22Z