topic Re: Experience vitals missing data in Real User Monitoring

Experience vitals missing data

SrikanthSamraj — Mon, 27 Apr 2026 11:45:28 GMT

Hi,

For a front end app, I've ensured that "New RUM on Grail experience" is enabled but when I look for the app in Experience vitals app, I don't see any data tied with this app.

Any suggestions?

Re: Experience vitals missing data

StrangerThing — Wed, 12 Nov 2025 17:54:10 GMT

I think it's still in preview so you'll need to make sure that's enabled for your tenant. Also there's a setting on the frontend entity under Enablement and Cost Control to enable the new experience.

Re: Experience vitals missing data

SrikanthSamraj — Wed, 12 Nov 2025 18:01:29 GMT

Both options are already enabled in the frontend app but still no luck with experience vitals...

Re: Experience vitals missing data

StrangerThing — Wed, 12 Nov 2025 18:30:04 GMT

If you're a customer check with your CSM to get the preview enabled.