topic Re: How to pin the affected sessions and the related problems in dashboard? in Real User Monitoring

How to pin the affected sessions and the related problems in dashboard?

Doaa_Sobhy — Mon, 02 Feb 2026 09:08:16 GMT

Hello,

Is there any workaround to create a dashboard showing the affected user sessions and the related problems?

I noticed that, in the problems page I can view the affected user sessions filtered by [users impacted by problem {problem_id}], while in the session segmentation page I can't filter the sessions by [users impacted by problem {problem_id}]

Re: How to pin the affected sessions and the related problems in dashboard?

Julius_Loman — Sat, 02 Aug 2025 09:41:26 GMT

I would say this is not possible using classic dashboards (you can only link to sessions if you know the problem ID). The only solution I can think of is some sort of automation that would run externally (maybe with Alerting profile + calling a webhook). Then the automation would update the dashboard, configure tile with a markdown links using the API. This is possible, but it's not straightforward and requires some external infrastructure (a webhook / serverless function at least).

With the new Gen3 Dashboards (SaaS Only), this can be achieved by generating a link for such user sessions in a table cell (and user markdown as the cell type).

Re: How to pin the affected sessions and the related problems in dashboard?

MarwanC — Thu, 29 Jan 2026 16:54:28 GMT

Do you any DQL for effected sessions of any kind?

Re: How to pin the affected sessions and the related problems in dashboard?

Doaa_Sobhy — Mon, 02 Feb 2026 04:18:19 GMT

Hi MarwanC

My environment is managed, DQL is not applicable