topic Re: Re using SendEvent not being logged in Dynatrace in Real User Monitoring

Re using SendEvent not being logged in Dynatrace

mkarmocha — Mon, 27 Apr 2026 11:26:22 GMT

I am currently using sendEvent, identifyUser method in my application as suggested in documentation https://www.dynatrace.com/support/doc/javascriptapi/doc-latest/documents/rum-javascript-sdk_Documentation.RUM_JavaScript_SDK_Overview.html

What do i need to configure or set in my dynatrace to see this, currently I dont see an data in dynatrace board.

Re: Re using SendEvent not being logged in Dynatrace

KiranSomanatti — Fri, 27 Feb 2026 10:10:22 GMT

Hello Mkarmocha,

Mandatory Dynatrace UI configuration (most common mistake) -

If you skip this part, your events will NOT appear.

Steps (Web & Mobile RUM)

Go to Experience Vitals
Select your Frontend (Web / Mobile)
Open Settings
Go to Session and user action properties
Click Add → property
Enter:
- Field name: action
- Type: string

For the identifyUser, make sure application had disabled the Do Not Track

If this is enabled the user tags might be dropped.

Best Regards
Kiran

Re: Re using SendEvent not being logged in Dynatrace

mkarmocha — Wed, 25 Feb 2026 22:03:06 GMT

I do not see Event an session properties in our dynatrace, further investigating, I was said we do not have DPS license. Does it mean I may not be able to use custom Events. On other note, I also do not see 'SDK reported value' under Session and action properties > Add property > Custom defined property

Re: Re using SendEvent not being logged in Dynatrace

mkarmocha — Wed, 25 Feb 2026 23:28:33 GMT

i used custom action and could get some log in user session for the key value, however it seems to much pain to see the value for the key we add in dynatrace Add property. Is there a way to get this info directly in the dashboard view.

Re: Re using SendEvent not being logged in Dynatrace

mkarmocha — Thu, 26 Feb 2026 02:08:23 GMT

BTW, we are using 2nd Gen Rum, so could we still use

action.reportValue

or is it replaced by addActionProperties

Re: Re using SendEvent not being logged in Dynatrace

mkarmocha — Sun, 15 Mar 2026 21:29:55 GMT

heya @KiranSomanatti thank you for your suggestions. Could you clarify as our dynatrace tenant runs on RUM classic Gen2 and without DPS licensing so we do not have access to `Experience vitals`?

However, I could navigate to 'Session and user action properties' but I could not see how could i reach to Point no.6 as you mentioned 😕

I have attached screenshot for more information.
Do you mean to create using `Custom defined property`?

Thanks,

Manoj

Re: Re using SendEvent not being logged in Dynatrace

mkarmocha — Sun, 15 Mar 2026 21:53:07 GMT

please ignore this

Re: Re using SendEvent not being logged in Dynatrace

Julius_Loman — Mon, 16 Mar 2026 06:45:31 GMT

@mkarmocha - it's in the custom defined property section.

Without a DPS license (e.g. classic license on SaaS with DEM units), you won't have access to Experience Vitals app, only to Classic RUM apps.

Re: Re using SendEvent not being logged in Dynatrace

mkarmocha — Mon, 16 Mar 2026 19:53:24 GMT

Thanks @Julius_Loman your response sums up that to use sendEvent we need to be in Gen3.