An error has occurred in the script on this page

Hugo1984 — Wed, 04 Mar 2026 14:49:50 GMT

At two of our clients, users use a DMS system. Users are encountering a script error when attempting to edit documents within the DMS system.One application called SIRIS uses a plugin in your internet browser. The other, called Alfresco, doesn't have a plugin. The error occurs immediately after authenticating through the central authentication system (auth.dictu.nl).

Message: "An error has occurred in the script on this page".

Details: *random*
Char *random*

Error: "Invalid character".
Code: 0

URL: https://*/ruxitagentjs_ICA7NVfqrux_10327251022105625.js

Root Cause: Conflict between the ruxitagentjs (Dynatrace RUM) script and the browser engine.

users are using Microsoft Edge

When users click “yes” they will no longer see the message for the entire day.

We already tried a .HAR file but it doesn't show any information that leads to the rootcause.

Who else has received this message and what did you do to resolve this issue?

Re: An error has occurred in the script on this page

AntonPineiro — Wed, 04 Mar 2026 16:56:31 GMT

Hi,

That issue have been discussed here and here.

Best regards

Re: An error has occurred in the script on this page

Hugo1984 — Thu, 05 Mar 2026 08:02:24 GMT

Thanks for your reply. I've read up on what this setting does, but our users all use Microsoft Edge. What's the relationship between this setting and Microsoft Edge, or have I misunderstood something?

topic Re: An error has occurred in the script on this page in Real User Monitoring

An error has occurred in the script on this page

Re: An error has occurred in the script on this page

Re: An error has occurred in the script on this page