topic Re: User tag in User&Session menu in Real User Monitoring

User tag in User&Session menu

RobertoMaia — Mon, 27 Apr 2026 11:11:11 GMT

I've set up frontend User Tags via CSS selectors and Request Attributes. They work in the classic view, but in the New RUM experience (Session & User Overview), all users appear as anonymous. Does the new experience require a different tagging setup? Any guidance would be appreciated.

Re: User tag in User&Session menu

t_pawlak — Wed, 01 Apr 2026 10:11:16 GMT

Hi,

This doesn’t require a different setup in the new RUM.

Most likely you’re seeing a property/request attribute in Classic, not an actual User tag.

Make sure it’s configured as a User tag rule:
Web app → Capturing → User tags (CSS, JS, cookie, request attribute).

Also note:

server-side attributes may not be captured for every session (Adaptive Traffic Management)
new view shows only closed sessions (~1h delay)

Re: User tag in User&Session menu

RobertoMaia — Wed, 01 Apr 2026 12:26:08 GMT

"I am experiencing an issue where User Tags are not being reflected in the New RUM Experience. They are properly configured via CSS selectors and Request Attributes and work as expected in the classic view, but all users are listed as anonymous in the new 'Session & User Overview'. Could you please advise if a new configuration is necessary?"
maybe something like this identifyUser | RUM JavaScript API - 1.333.0