topic Re: Ignore selected exceptions in mobile crash rate problems in Real User Monitoring

Ignore selected exceptions in mobile crash rate problems

todd_dzur2 — Wed, 19 May 2021 11:27:38 GMT

Hi,

We have a mobile application and want to ignore selected exceptions from triggering the 'Mobile app crash rate increase' problem.

With server side and web monitoring, we can ignore selected errors. But I can't see a way to do this for mobile application monitoring.

Sample Exception: java.lang.RuntimeException: Unable to create application *.UnmanagedDeviceException: Application was not installed through MDM.

Any suggestions?

Re: Ignore selected exceptions in mobile crash rate problems

virdavinder_sin — Thu, 20 May 2021 19:21:22 GMT

this capability isn't available for mobile for now. I think that it is part of their roadmap for this year. Same goes with valid errors as well

Re: Ignore selected exceptions in mobile crash rate problems

henry_aro — Wed, 16 Nov 2022 14:44:55 GMT

Are we still waiting for this feature?

Re: Ignore selected exceptions in mobile crash rate problems

todd_dzur2 — Tue, 02 Jun 2026 03:03:43 GMT

I am still not aware of a solution.

Re: Ignore selected exceptions in mobile crash rate problems

t_pawlak — Tue, 02 Jun 2026 13:40:34 GMT

Hi,

As far as I know, there is still no option to exclude specific exceptions from Mobile app crash rate increase problem detection.

For web applications and backend services, Dynatrace provides mechanisms to ignore selected errors, but I’m not aware of an equivalent capability for mobile application crashes. In practice, the only workaround is to handle such cases within the application so they are not reported as unhandled crashes.

For the UnmanagedDeviceException example, I would recommend treating it as an expected business scenario and handling it in the application rather than relying on Dynatrace to exclude it from crash-rate calculations.