topic Re: Bug Report: Unable to display sessions by the last 30 mins in Gen 3 in Real User Monitoring

Bug Report: Unable to display sessions by the last 30 mins in Gen 3

john_martin — Tue, 20 Oct 2026 18:09:37 GMT

Page comes up blank when you filter by the last 30 mins in Gen 3, works fine in classic/Gen2. Happens in multiple applications.

Re: Bug Report: Unable to display sessions by the last 30 mins in Gen 3

KiranSomanatti — Wed, 21 Oct 2026 14:15:49 GMT

Thank you so much, John.

I took another look and noticed that, in the 3rd Gen Apps, live sessions are available under Recent Sessions.

Could you please navigate there and check the session? You should be able to see the last 35 minutes of activity, which provides functionality similar to the Live Sessions feature in Classic Apps.

Please let me know if you're unable to locate it or if anything looks different on your side, and I'd be happy to help further.

Re: Bug Report: Unable to display sessions by the last 30 mins in Gen 3

Julius_Loman — Wed, 21 Oct 2026 19:44:24 GMT

@john_martin , based on your screenshot (I can see it only in low resolution), you are opening the sessions, not recent sessions (on the left side). This is a different approach than RUM classic where both live and closed session were found in the same view. Exactly as @KiranSomanatti writes.

Playground link to sessions with replay for last 30 minutes - no sessions as expected

You need to switch to recent sessions to view the "live sessions". Unfortunately, this view misses mandatory filters like Frontend or Session replay, which are available for sessions.