topic Re: How to track which user session took how much time? in Real User Monitoring

How to track which user session took how much time?

sangeetha_mitta — Thu, 13 Dec 2018 11:01:04 GMT

Please help on the below requirement?

I tried application flow with my id – it took 10 mins for transaction to complete

Customer tried same application flow with his id – it took 8mins for the same transaction to complete

We can view both requests with purepaths and also response times 8 min and 10 min in oneagent.

But requirement here is to know which user session took how much time either 8 or 10 mins..

Internally we know 10 mins is with my id and 8mins is with his id. This info need to be shown in oneagent tool as well..

Please help on the above

Re: How to track which user session took how much time?

pahofmann — Thu, 13 Dec 2018 11:09:18 GMT

You see the backend requests to the services with 8min and 10min response time, but they are not linked to a user action, if you look a backtrace from there? Or are you not able to find your user session at all?

Re: How to track which user session took how much time?

ChadTurner — Wed, 12 Feb 2020 16:38:20 GMT

What you can do is set a tag event for that application so it will tag your user sessions with your names. From there you can use the User Session query language to filter out and list the users with the highest response time.