topic Re: User Tag from Cookie Value in Real User Monitoring

User Tag from Cookie Value

Babar_Qayyum — Fri, 30 Sep 2022 12:04:50 GMT

Dear All,

We are trying to get a user tag from the cookie and for that purpose we found the name (loginid=) in the cookie and wrote a regex (loginid.(.?\d+)) for the cleanup rule but even though anonymous user sessions are appearing.

Below screenshots are for the reference to configuration.

Regards,

Babar

Re: User Tag from Cookie Value

skrystosik — Wed, 16 Jan 2019 07:21:09 GMT

Hello Babar,

are you sure that all of those anonymous users has been signed in an have this cookie value? I have never had a problem that value was available and Dynatrace doesn’t detect it. You can always make experiment and disable cleanup rule to check if this help (just experiment)

Sebastian

Re: User Tag from Cookie Value

Julius_Loman — Wed, 16 Jan 2019 07:39:03 GMT

Also depends if you use persistent cookies to identify recurring users or not. In this case, you can see some sessions as anonymous (on the main screen), but they have user tag assigned. Since their first session was initiated and completed before you have set the userTag extraction from cookie values.

Re: User Tag from Cookie Value

Babar_Qayyum — Wed, 16 Jan 2019 08:29:26 GMT

Hello @sebastian k. and @Julius L.

Thank you for your answers. Now the user tagging is working because = sign in the cookie value was additional.

Two more following things wanted to ask.

As per the documentation "Due to the 30-min timeout, finished user sessions don't immediately appear in User sessions view. Finished sessions appear only after 30 minutes." What about live sessions? I have done a complete practice session and even after many minutes past, my session is not appearing in the form of user tag or anonymous.
Secondly, public and private IP addresses are capturing in the form of subset instead of an IP address e.g. 82.212.85.0 & 10.50.81.0

Regards,

Babar

Re: User Tag from Cookie Value

skrystosik — Wed, 16 Jan 2019 08:36:25 GMT

Generally your session should tag if it is life session that is still in use. I've made many experiments on clients environment when I was looking for place to get tag from cookie or css element and it was working almost immediately for live sessions. I think it will show in user sessions as finished after 30 minutes.
Could you share screen?

Re: User Tag from Cookie Value

Babar_Qayyum — Wed, 16 Jan 2019 08:40:25 GMT

Hello @sebastian k.

Persistent cookie for user tracking is enabled and I found that my new session joined the existing anonymous completed session. Why?

Regards,

Babar

Re: User Tag from Cookie Value

skrystosik — Wed, 16 Jan 2019 08:59:45 GMT

Dynatrace detects cookie that has been left in your browser I think. There is also possibility to have multiple user tags in the same session when somebody will logout and login to different user without closing browser os clearing cookies.

Sebastian

Re: User Tag from Cookie Value

Babar_Qayyum — Wed, 16 Jan 2019 09:05:49 GMT

Hello @sebastian k.

This make sense but in this situation we are going to have following situations:

How to tell users to clear browser cookies
Number of sessions will be less than the actual count
Successfully logged-in conversion goal will also impact

Regards,

Babar

Re: User Tag from Cookie Value

Babar_Qayyum — Wed, 16 Jan 2019 09:08:38 GMT

Hello @sebastian k. and @Julius L.

Any thoughts about the below situation?

Public and private IP addresses are capturing in the form of subset instead of an IP address e.g. 82.212.85.0 & 10.50.81.0

Regards,

Babar

Re: User Tag from Cookie Value

skrystosik — Wed, 16 Jan 2019 09:09:08 GMT

Does your users all using the same computer and browser? If yes they can work in incognito mode but it is only workaround.

Sebastian

Re: User Tag from Cookie Value

skrystosik — Wed, 16 Jan 2019 09:10:00 GMT

Can you show screen? I'm not sure if I understand it correctly.

Re: User Tag from Cookie Value

Babar_Qayyum — Wed, 16 Jan 2019 09:10:41 GMT

Hello @sebastian k.

It is an e-channel application and used by 1000 of unique users.

Regards,

Babar

Re: User Tag from Cookie Value

skrystosik — Wed, 16 Jan 2019 09:15:25 GMT

So if they are using different computers there should be no problem.

Sebastian

Re: User Tag from Cookie Value

Babar_Qayyum — Wed, 16 Jan 2019 09:17:57 GMT

Hello @sebastian k.

In the below screenshot you can see that IP address captured as a subnet instead of a unique IP address.

Regards,

Babar

Re: User Tag from Cookie Value

skrystosik — Wed, 16 Jan 2019 09:28:48 GMT

Question... if you go from user action to purepath, there you also have client IP address. Is it the same?

Sebastian

Re: User Tag from Cookie Value

Babar_Qayyum — Wed, 16 Jan 2019 10:13:14 GMT

Hello @sebastian k.

Are you talking about below information?

Regards,

Babar

Re: User Tag from Cookie Value

skrystosik — Wed, 16 Jan 2019 10:21:21 GMT

Click on one of user actions => Waterfall analysis => Purepath and check in purepath details IP cought on WebServer.

Sebastian

Re: User Tag from Cookie Value

Babar_Qayyum — Wed, 16 Jan 2019 10:32:13 GMT

Hello @sebastian k.

I tried few user actions but could not find the IP address.

Regards,

Babar

Re: User Tag from Cookie Value

skrystosik — Wed, 16 Jan 2019 10:53:59 GMT

I mean this place

Re: User Tag from Cookie Value

Babar_Qayyum — Wed, 16 Jan 2019 11:09:34 GMT

Hello @sebastian k.

Yes. The metadata also has the subnet instead of a unique IP address.

Regards,

Babar