https://community.dynatrace.com/t5/Runecast-Troubleshooting/Enable-debug-logging/ta-p/283895 <DIV class="lia-message-template-content-zone"> <H1>Summary</H1> Enabling DEBUG log level increases the verbosity of log messages. This helps with advanced troubleshooting by tracing program execution and showing Runecast Analyzer's internal state changes.&nbsp;</DIV> <DIV class="lia-message-template-content-zone">&nbsp;</DIV> <H1 class="lia-message-template-content-zone"><SPAN data-preserver-spaces="true">Troubleshooting steps</SPAN></H1> <DIV class="lia-message-template-content-zone"> <OL style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt;"> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: decimal;"><SPAN data-preserver-spaces="true">Download the attached archive to a system that has Network access to your Runecast Analyzer instance</SPAN></LI> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: decimal;"><SPAN data-preserver-spaces="true">Extract the archive</SPAN></LI> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: decimal;"><SPAN data-preserver-spaces="true">Update one of the script files&nbsp;according to the comments inside it (after the # character) and execute it</SPAN> <OL style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt;"> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: lower-alpha;"><SPAN data-preserver-spaces="true"><SPAN data-preserver-spaces="true">On Windows, using PowerShell 7.4 or newer<BR /></SPAN></SPAN><LI-CODE lang="markup">rca-set-log-level-debug.ps1</LI-CODE></LI> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: lower-alpha;"><SPAN data-preserver-spaces="true"><SPAN data-preserver-spaces="true">On Linux, using bash&nbsp;<BR /></SPAN></SPAN><LI-CODE lang="markup">rca-set-log-level-debug.sh</LI-CODE></LI> </OL> </LI> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: decimal;"><SPAN data-preserver-spaces="true">If the script ran successfully, this message will appear:</SPAN></LI> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: decimal;"><SPAN data-preserver-spaces="true">"Log level has been updated."</SPAN></LI> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: decimal;"><SPAN data-preserver-spaces="true">Generate and upload a support bundle as described <A href="https://community.dynatrace.com/t5/Runecast-Troubleshooting/Generate-and-upload-a-support-bundle/ta-p/283628" target="_self">here</A></SPAN></LI> </OL> <P>&nbsp;</P> <H1>What's next</H1> <P>If this article did not help, please email <A class="_mizu1p6i _1ah31bk5 _ra3xnqa1 _128m1bk5 _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b18uv _4fpr8stv _5goinqa1 _f8pj14q2 _9oik18uv _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm18uv _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="mailto:support@runecast.com" href="mailto:support@runecast.com" target="_blank" rel="noopener" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety">support@runecast.com</A> to open a support ticket, mention that this article was used, and include</P> <UL class=""> <LI> <P>a detailed issue description and</P> </LI> <LI> <P>Screenshots (if applicable).</P> </LI> </UL> </DIV> Thu, 21 Aug 2025 11:24:39 GMT david_plesnik 2025-08-21T11:24:39Z https://community.dynatrace.com/t5/Runecast-Troubleshooting/Enable-debug-logging/ta-p/283895 <DIV class="lia-message-template-content-zone"> <H1>Summary</H1> Enabling DEBUG log level increases the verbosity of log messages. This helps with advanced troubleshooting by tracing program execution and showing Runecast Analyzer's internal state changes.&nbsp;</DIV> <DIV class="lia-message-template-content-zone">&nbsp;</DIV> <H1 class="lia-message-template-content-zone"><SPAN data-preserver-spaces="true">Troubleshooting steps</SPAN></H1> <DIV class="lia-message-template-content-zone"> <OL style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt;"> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: decimal;"><SPAN data-preserver-spaces="true">Download the attached archive to a system that has Network access to your Runecast Analyzer instance</SPAN></LI> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: decimal;"><SPAN data-preserver-spaces="true">Extract the archive</SPAN></LI> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: decimal;"><SPAN data-preserver-spaces="true">Update one of the script files&nbsp;according to the comments inside it (after the # character) and execute it</SPAN> <OL style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt;"> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: lower-alpha;"><SPAN data-preserver-spaces="true"><SPAN data-preserver-spaces="true">On Windows, using PowerShell 7.4 or newer<BR /></SPAN></SPAN><LI-CODE lang="markup">rca-set-log-level-debug.ps1</LI-CODE></LI> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: lower-alpha;"><SPAN data-preserver-spaces="true"><SPAN data-preserver-spaces="true">On Linux, using bash&nbsp;<BR /></SPAN></SPAN><LI-CODE lang="markup">rca-set-log-level-debug.sh</LI-CODE></LI> </OL> </LI> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: decimal;"><SPAN data-preserver-spaces="true">If the script ran successfully, this message will appear:</SPAN></LI> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: decimal;"><SPAN data-preserver-spaces="true">"Log level has been updated."</SPAN></LI> <LI style="color: #0e101a; background: transparent; margin-top: 0pt; margin-bottom: 0pt; ; list-style-type: decimal;"><SPAN data-preserver-spaces="true">Generate and upload a support bundle as described <A href="https://community.dynatrace.com/t5/Runecast-Troubleshooting/Generate-and-upload-a-support-bundle/ta-p/283628" target="_self">here</A></SPAN></LI> </OL> <P>&nbsp;</P> <H1>What's next</H1> <P>If this article did not help, please email <A class="_mizu1p6i _1ah31bk5 _ra3xnqa1 _128m1bk5 _1cvmnqa1 _4davt94y _4bfu18uv _1hms8stv _ajmmnqa1 _vchhusvi _kqswh2mm _syaz14q2 _ect41gqc _1a3b18uv _4fpr8stv _5goinqa1 _f8pj14q2 _9oik18uv _1bnxglyw _jf4cnqa1 _30l314q2 _1nrm18uv _c2waglyw _1iohnqa1 _9h8h16c2 _1053w7te _1ienw7te _n0fxw7te _1vhvg3x0" title="mailto:support@runecast.com" href="mailto:support@runecast.com" target="_blank" rel="noopener" data-renderer-mark="true" data-is-router-link="false" data-testid="link-with-safety">support@runecast.com</A> to open a support ticket, mention that this article was used, and include</P> <UL class=""> <LI> <P>a detailed issue description and</P> </LI> <LI> <P>Screenshots (if applicable).</P> </LI> </UL> </DIV> Thu, 21 Aug 2025 11:24:39 GMT https://community.dynatrace.com/t5/Runecast-Troubleshooting/Enable-debug-logging/ta-p/283895 david_plesnik 2025-08-21T11:24:39Z