topic Re: Synthetic Monitor - Private Location - Connection Timeout Error in Synthetic Monitoring

Synthetic Monitor - Private Location - Connection Timeout Error

rohan1shah — Tue, 30 Aug 2022 18:58:05 GMT

Hello,

I have an internal site that I am able to run clickpath of my synthetic monitor on my laptop. But when I execute it using the private location as a monitor would normally do, it gives me 12014 - Connection Timeout error.

> Is this something wrong with the website itself where I need to open up some firewall rule for an incoming DT Connection?

> Is this something wrong with the ActiveGate setup for the private location?

(because from what I understand, a private location should mimic the connections as that of any other device on the company network/vpn connection and shouldn't be getting this error when trying to launch the site)

Thanks in advance for the help.

Re: Synthetic Monitor - Private Location - Connection Timeout Error

AntonioSousa — Tue, 30 Aug 2022 19:50:08 GMT

First step is to be sure that the ActiveGate is communicating with the Dynatrace Platform. Check in "Deployment status" if it is there.

If it is showing up, than it should be an internal connectivity issue. Please verify if the AG has connectivity. If you access to it, that should be easy to check.

Re: Synthetic Monitor - Private Location - Connection Timeout Error

rohan1shah — Tue, 30 Aug 2022 19:55:59 GMT

So I have another Synthetic monitor using this same private location for another internal site and it is working fine. But this other monitor seems to give connection timeout error.

Re: Synthetic Monitor - Private Location - Connection Timeout Error

AntonioSousa — Tue, 30 Aug 2022 23:09:31 GMT

But does this AG that gives timeout, appear in Deployment status?

Re: Synthetic Monitor - Private Location - Connection Timeout Error

dbusquets — Wed, 31 Aug 2022 09:29:31 GMT

Did you check if it is connectivity between the Active Gate used for executing that clickpath and the private site you are testing?

In our environment, we need to configure a proxy in all Active Gates that are launching tests to internal websites.

Re: Synthetic Monitor - Private Location - Connection Timeout Error

rohan1shah — Wed, 31 Aug 2022 13:09:51 GMT

I have the proxy-off=true in my AG custom properties.

Re: Synthetic Monitor - Private Location - Connection Timeout Error

dbusquets — Wed, 31 Aug 2022 13:16:11 GMT

Ok, so the AG has the proxy disabled.

- Do you use any proxy in your local PC to manually do the user navigation?

- Did you check the connectivity between the AG and the DNS of the internal application?

Re: Synthetic Monitor - Private Location - Connection Timeout Error

rohan1shah — Wed, 31 Aug 2022 14:30:42 GMT

Its the private location that shows up on the list of on-demand executions.

Re: Synthetic Monitor - Private Location - Connection Timeout Error

rohan1shah — Thu, 01 Sep 2022 19:01:31 GMT

- No proxy setup.

- Connection failed. We are working with firewall team.

Thank you!

Re: Synthetic Monitor - Private Location - Connection Timeout Error

SachinJindal — Thu, 05 Jan 2023 20:54:55 GMT

Was there any reason for this , i am facing same issue if i use Private location for 2 environments one works fine other one shows Connection Timeout Error

Re: Synthetic Monitor - Private Location - Connection Timeout Error

rohan1shah — Thu, 05 Jan 2023 21:11:38 GMT

Check the proxy setup on the environments and if they match. Once I fixed my proxy issue, monitors started working.