topic Re: SSL error when running http check with certificate from public location. in Synthetic Monitoring

SSL error when running http check with certificate from public location.

Yosi_Neuman — Wed, 12 Jul 2023 07:57:19 GMT

Hi guys,

Customer create an http check which uses a certificate from a Credential Vault.

The http check is running from private location with no issues.

When trying to run this http check from public location we get SSL error

We notices the follows message under Frequent and location page

What are container-based locations?

How can we filter container-based locations?

Can it be the issue of the SSL error or RC is not because of this message?

Thanks in advance for you inputs

Yos

Re: SSL error when running http check with certificate from public location.

DanielS — Tue, 11 Jul 2023 13:38:07 GMT

Hi @Yosi_Neuman digging more into this but container based locations for sure refers to https://www.dynatrace.com/support/help/shortlink/containerized-locations

Re: SSL error when running http check with certificate from public location.

HannahM — Tue, 11 Jul 2023 13:58:13 GMT

Apologies, I think the message might be a bug. I was expecting to only see that message for Browser Monitors. HTTP Monitors should not see it. I will discuss this with Development. Thank you for raising this.

You should be fine to select any location for HTTP Monitors. I just tested it in my local environment and both public and private locations showed success

Re: SSL error when running http check with certificate from public location.

Yosi_Neuman — Tue, 11 Jul 2023 17:15:31 GMT

Thanks @DanielS & @HannahM for your replies !

So, if the issue is not this containerized-base AG message, how can we investigate from where we get the SSL error from public location and not for private one? 🤔

Forgot to mention that this is a managed site

Yos

Re: SSL error when running http check with certificate from public location.

HannahM — Tue, 11 Jul 2023 20:20:23 GMT

If you open a chat we can check what message is seen in the logs as it will likely be more informative. I take it 'Analyze last execution' doesn't help?

Re: SSL error when running http check with certificate from public location.

Yosi_Neuman — Wed, 12 Jul 2023 06:00:28 GMT

Unfortunately this is a managed environment without chat connection

Will inspect more carefully the 'Analyze last execution' and open a support ticket if needed

Thanks @HannahM

Yos

Re: SSL error when running http check with certificate from public location.

HannahM — Wed, 12 Jul 2023 15:01:55 GMT

To follow up on the container-based locations message, this had snuck in to the wrong place and we have updated the WebUI in 1.271.