topic Re: Synthetic Engine assigned to location XYZ is offline. Verify its configuration. in Synthetic Monitoring

Synthetic Engine assigned to location XYZ is offline. Verify its configuration.

AK — Tue, 13 Apr 2021 13:35:24 GMT

Has anybody came across this situation? I have redirected the active gate to another environment and this what it is showing after configuring the synthetic monitor (Browser).

Re: Synthetic Engine assigned to location XYZ is offline. Verify its configuration.

Tomasz_Wozniak — Tue, 17 Mar 2020 10:07:15 GMT

On the private location, there are two components installed: Active Gate and the Synthetic engine. Both are needed to execute HTTP and Browser monitors.

The message means the Engine's process is not alive. It is guarded by a watchdog and should be always up and running.

Please create a support ticket for that.

Re: Synthetic Engine assigned to location XYZ is offline. Verify its configuration.

AK — Tue, 17 Mar 2020 15:53:59 GMT

Well. Disabling the "Dynatrace Remote Plugin Module" worked for me. I think, I started it without knowing the consequence.

Thanks....

Re: Synthetic Engine assigned to location XYZ is offline. Verify its configuration.

Tomasz_Wozniak — Tue, 17 Mar 2020 18:10:39 GMT

Hi,

On windows, the engine's service name is in fact "Dynatrace Synthetic" - the one below "Dynatrace Remote Plugin Module".

It must have been stopped at the time the message "Synthetic Engine assigned to location XYZ is offline. Verify its configuration" was being displayed.

I've never heard that those two can't come together so perhaps disabling the plugin service triggered some action on the engine's service. We could make it clear after a detailed investigation.

Regards,
Tomek