topic Re: Synthetic Engine status Shutting down after upgrarde to 303 on Windows in Synthetic Monitoring

Synthetic Engine status Shutting down after upgrarde to 303 on Windows

Yosi_Neuman — Thu, 14 Nov 2024 10:51:10 GMT

Hi guys,

Windows AG was upgrade from version 301 to 303 and momentarily after that Synthetic Engine status changed to Shutting down.

We have tried to restart the services and the whole box same behavior, i.e. Synthetic Engine status changed to Shutting down after few minutes.

Did anyone experienced same behavior ?

Thanks for any input

Yos

HannahM — Thu, 14 Nov 2024 11:06:34 GMT

Hi Yos, thanks for letting us know. Can you check the vuc-status.log for which module is not starting? You can then check the relevant module logs.

https://community.dynatrace.com/t5/Troubleshooting/Why-is-my-Synthetic-ActiveGate-shutting-down/ta-p/239408