topic Playback error: The site reported CERT_AUTHORITY_INVALID in Synthetic Monitoring

Playback error: The site reported CERT_AUTHORITY_INVALID

Adi_10 — Thu, 18 Dec 2025 11:17:03 GMT

Hi Team,

While playbacking the clickpath my application url is not allowing dynatrace sythetic to open the URL and sending error as -

Playback error: The site reported CERT_AUTHORITY_INVALID.

The URL is not public and can only access in company network and Private Active gate location where we have added those IPs in applications.

here are my clickpaths and errors.

Could please help me to surpass this?

Thanks in advance

Re: Playback error: The site reported CERT_AUTHORITY_INVALID.

HannahM — Mon, 16 Dec 2024 10:11:04 GMT

Is it just when you play it back locally? We ignore certificate errors when monitors are executed on locations. Have you tried playing the monitor back with Incognito disabled in the extension?

Re: Playback error: The site reported CERT_AUTHORITY_INVALID.

Adi_10 — Wed, 18 Dec 2024 12:09:24 GMT

Yes its happens only when I play locally,

If I am trying to off Allow incognito mode playback but plackback is not possible then locally will stating

As you said=> We ignore certificate errors when monitors are executed on locations, there will be no cert error.

Re: Playback error: The site reported CERT_AUTHORITY_INVALID.

HannahM — Wed, 18 Dec 2024 12:40:33 GMT

What error do you see when you play back locally with 'Allow incognito' disabled? The message in your screenshot is just asking you to enable using the Recorder without incognito mode, so once that is enabled you should be able to play back.

Re: Playback error: The site reported CERT_AUTHORITY_INVALID.

Adi_10 — Sat, 21 Dec 2024 11:58:14 GMT

Hi @HannahM ,

while play back it locally i am getting same certification issue.