topic Re: Synthetic-Browser monitor issue in Synthetic Monitoring

Synthetic-Browser monitor issue

dharm_0101 — Mon, 23 Dec 2024 06:49:30 GMT

Dear Team,

We are using Dynatrace SaaS!

We have two account, and we are migrating synthetics from one environment to another!

We have exported the synthetic .jason script from one environment and imported it into another environment.

It is working fine in that environment from where we have exported but while importing it in new environment getting below screen post setting up synthetic.

URL we have Imported don't need any login credentials it's a simple URL.

Request you to please let us know why we are getting this error and how will fix it?

Thanks in Advance!

Dharmender Singh

Re: Synthetic-Browser monitor issue

PacoPorro — Mon, 23 Dec 2024 09:12:44 GMT

Are you using private synthetic locations or public?
If private, please check certificates and proxy configuration on the ActiveGate.

Re: Synthetic-Browser monitor issue

dharm_0101 — Mon, 23 Dec 2024 09:24:45 GMT

In both the environment we are using private AGs with no proxy!

However we are able to setup/import other synthetics and they working fine as expected but we are facing this issue with couple of URLs while setting up/import synthetic browser monitor.

Re: Synthetic-Browser monitor issue

PacoPorro — Mon, 23 Dec 2024 09:36:06 GMT

Check if you have a custom certificate in your AG https://docs.dynatrace.com/docs/shortlink/activegate-configuration-ssl

Re: Synthetic-Browser monitor issue

dharm_0101 — Mon, 23 Dec 2024 11:35:31 GMT

Thanks, As I have checked the configurations of one private AG
in custom.properties file only these sections are available.

Do I need to add these entries? if yes, what password should I give? the one which we have used earlier?

Thanks

Re: Synthetic-Browser monitor issue

dharm_0101 — Mon, 23 Dec 2024 13:48:53 GMT

After adding still same issue we are getting!

Re: Synthetic-Browser monitor issue

PacoPorro — Mon, 23 Dec 2024 15:25:09 GMT

Looks like you have a custom certificate with a password. Someone in your organization should provide you with this certificate and the pass.