topic Re: ActiveGates on Private synthetic locations in Synthetic Monitoring

ActiveGates on Private synthetic locations

ASM — Thu, 21 Aug 2025 05:17:54 GMT

Hello, community!!

We have Dynatrace managed. In order to set a synthetic monitor, we will need private synthetic locations, the problem is that none of our 7 active gates and 1 cluster activegate is detected in the activegates section on the private locations details page.

Any ideas?

Thanks

Re: ActiveGates on Private synthetic locations

PacoPorro — Mon, 18 Aug 2025 12:31:54 GMT

AG for private locations are not compatible with other modules.
You need to specifically install the AG as synthetic-enabled https://docs.dynatrace.com/docs/shortlink/private-synthetic-location#install

Re: ActiveGates on Private synthetic locations

ArneV — Mon, 18 Aug 2025 12:48:21 GMT

We faced the same problem, and somebody pointed out the documentation says, it must be dedicated.

Re: ActiveGates on Private synthetic locations

ASM — Mon, 18 Aug 2025 13:15:15 GMT

we have a freshly installed cluster active gate , which is not used at all

Re: ActiveGates on Private synthetic locations

ASM — Mon, 18 Aug 2025 13:12:37 GMT

the cluster activegate is not used at all for the moment , and will be dedicated for Rum and synthetic

Re: ActiveGates on Private synthetic locations

ArneV — Mon, 18 Aug 2025 13:24:09 GMT

But as you are saying it's not showing up. To be able to run the synthetic, you must install it with a flag during installation. --enable-synthetic

Step 12 in the documentation PacoPorro linked to.

Or maybe im misunderstanding what you are saying.

Re: ActiveGates on Private synthetic locations

ASM — Mon, 18 Aug 2025 14:07:23 GMT

the cluster activegate is ona linux machine , and we followed the web ui docs which is similar to the one PacoPorro referred to , and yes synthetic is enabled on the cluster activegate as shown in the screen

Re: ActiveGates on Private synthetic locations

HannahM — Tue, 19 Aug 2025 10:46:50 GMT

Synthetic-enabled cluster ActiveGates need to be added to a Cluster location. This can only be done using the API, there is no UI page for this. You can find the steps here: https://docs.dynatrace.com/managed/observe/digital-experience/synthetic-monitoring/private-synthetic-locations/create-a-private-synthetic-location#add

Re: ActiveGates on Private synthetic locations

ASM — Tue, 19 Aug 2025 15:16:15 GMT

thank you Hannah