topic Re: Disable chatbot protection in a synthetic in Synthetic Monitoring

Disable chatbot protection in a synthetic

erh_inetum — Thu, 25 Sep 2025 05:29:10 GMT

Hi,

We would like to test the chatbot in one of our webs to be sure the chatbot functionality is working fine. We want to:

Enter in the web
Open the chatbot
Make a question
Receive chatbot answer
Close the chatbout
Close the webpage

But when we run the recorded synthetic previously, the chatbot detects Dynatrace synthetic browser and the question can´t be made.

Is any way to skip this protection? Maybe adding a header in the settings of the browser clickpath?

Thanks in advance.

Regards,

Elena.

Re: Disable chatbot protection in a synthetic

AntonPineiro — Thu, 25 Sep 2025 07:08:30 GMT

Hi,

I was thinking that. Maybe playing with User-Agent header, but not sure if that will work.

Best regards

Re: Disable chatbot protection in a synthetic

erh_inetum — Thu, 25 Sep 2025 07:38:12 GMT

Hi Antón,

Thanks for your answer. Yes, we've though that as solution; configuring the header in the advance setting in the settings of the sinthetic browser monitor. But for the time being there isn't a header in the chat bot to identify that.

So we would like to know if there is any other solution to get skip this protection meanwhile the developers create this header.

Thanks anyway for your answer.

Regards,

Elena.

Re: Disable chatbot protection in a synthetic

PacoPorro — Thu, 25 Sep 2025 07:46:29 GMT

Agreed. You can override the User-Agent. By default, Dynatrace uses a User-Agent in the format DynatraceSynthetic/{version}.

Keep in mind that changing the User-Agent may impact the Dynatrace Frontend view, where traffic is categorized as Real Users, Synthetic, and Bots, since this classification relies partly on the User-Agent string.

https://docs.dynatrace.com/docs/observe/digital-experience/synthetic-monitoring/http-monitors-classic/configure-http-monitors-classic#basic-settings,

This approach often helps bypass basic bot detection

Re: Disable chatbot protection in a synthetic

erh_inetum — Thu, 25 Sep 2025 08:29:20 GMT

Hi Paco,

Thanks for your answer.

And do you know if there is any way other way to get that? As I said the header is not created yet and we would like fix till the developers can create the header.

Thanks a lot.

Regards,

Elena

Re: Disable chatbot protection in a synthetic

PacoPorro — Thu, 25 Sep 2025 11:21:05 GMT

The user agent is automatically sent by the synthetic browser (chromium) you need to configure it here.

Re: Disable chatbot protection in a synthetic

erh_inetum — Thu, 25 Sep 2025 11:36:50 GMT

Hi Paco,

Yes, we've configured on this way and it works. But we had to run the synthetic in a private location. From public location doesn´t work.

Thanks a lot again

Regards,

Elena.