topic Re: LDAP Synthetic ssl unknown error in Synthetic Monitoring

LDAP Synthetic ssl unknown error

SabineR — Tue, 02 Sep 2025 08:25:24 GMT

Hello,

We are trying to use LDAP Synthetic extension and it fails witht the following message:
LDAP Search returned error: Failed to connect to LDAP server ldaps://xxxxxxxxx:636 - ssl: Unknown error.

The port is opened between Dynatrace ActiveGate and the LDAP server. TCP ssl port.

How can we get more detail on this error?

Is there anything we have to add on the activegate?

Many thanks in advance for your help,

Sabine

Re: LDAP Synthetic ssl unknown error

Mizső — Tue, 02 Sep 2025 06:03:37 GMT

Hi @SabineR,

Have you cheked the extension log on the ActiveGate?

Increase the log level to debug for the investigation.

Best regards,

János

Re: LDAP Synthetic ssl unknown error

SabineR — Fri, 03 Oct 2025 06:17:06 GMT

Hi Janos,

Thanks for your anwer.

Well, in fact, we used the wrong server for dynatrace. And the port were effectively not opened.

This issue is resolved.

Warm Regards,

Sabine