topic Synthetic scripts browser clickpath, popup window in Synthetic Monitoring

Synthetic scripts browser clickpath, popup window

MF_Consultor — Wed, 31 Mar 2021 13:46:09 GMT

Hello,

We have the following problem, there is an application (web) that we are trying to open, when we select an option from a menu, a pop-up window opens with a form. The problem is, that popup only works like this, it doesn't work like a new tab in the browser.
When we execute the recording, the pop-up window is not loaded, but is loaded as one more tab to the main sale.
Apparently there is some configuration in the application that prevents it from working as a tab, the session is closed. It only works as a pop-up window and we cannot continue recording and validate the data in the pop-up window.
1- We test the flow with the incognito window without recording and the popup window loads without problems.
2-We test the recording and the popup is loaded as a tab to the main sale.

Any solution, thanks.

Re: Synthetic scripts browser clickpath, popup window

MF_Consultor — Wed, 31 Mar 2021 16:07:18 GMT

Complemented the above

We have a script recorded with Vugen (Microfocus LoadRunner), this captures the dynamic values through correlations and then adds them to the URL and makes the POST request, the server responds with 200 ok code and returns all the content of the sale (the body of the HTML).
and We do not suffer with pop-ups.
Is it possible to do this with dynatrace?
Greetings.

Re: Synthetic scripts browser clickpath, popup window

Michal_Gebacki — Fri, 22 Apr 2022 09:54:39 GMT

Hi everyone!

As this thread remains unanswered as of now, does anyone have some insights that would be helpful for future visitors and seekers? 🤔

Thanks in advance!

Re: Synthetic scripts browser clickpath, popup window

HannahM — Mon, 25 Apr 2022 12:07:34 GMT

It is expected that the pop-up is loaded as a tab when run using Dynatrace Synthetic. I'm not aware of any work arounds for this. It might make a good Product Idea if you have an application that does not allow this.

Re: Synthetic scripts browser clickpath, popup window

HannahM — Mon, 25 Apr 2022 12:11:21 GMT

You can add dynamic values to urls using JavaScript events. You can capture the dynamic value and save it using api.setValue(key, value) and you can then add that value to a url using {key}.

Re: Synthetic scripts browser clickpath, popup window

JLuisHF — Tue, 20 Aug 2024 19:22:53 GMT

Hi HannahM

Do you now if the Product Idea was created for the problem ?
Thanks

Re: Synthetic scripts browser clickpath, popup window

JLuisHF — Tue, 20 Aug 2024 19:24:35 GMT

Did you found any solution for you problem?

Thanks

Re: Synthetic scripts browser clickpath, popup window

HannahM — Wed, 21 Aug 2024 10:20:34 GMT

For most customers, this solution works: https://community.dynatrace.com/t5/Troubleshooting/How-to-add-conditional-JavaScript-code-to-close-the-intermittent/ta-p/209319

Re: Synthetic scripts browser clickpath, popup window

HannahM — Wed, 21 Aug 2024 10:22:50 GMT

A product idea for applications where the pop-up does not work as expected when it is treated as a tab?

Re: Synthetic scripts browser clickpath, popup window

JLuisHF — Wed, 21 Aug 2024 12:52:23 GMT

In my case I have the first Window to do the login steps, after that I have a Popup Window with my application in this page, I need to do any search to validate if my Application is OK, but my clickpath stops the register after de connection page, like in my image

Thanks

Luis

Re: Synthetic scripts browser clickpath, popup window

HannahM — Thu, 22 Aug 2024 08:22:16 GMT

This would be easier checked in a support ticket.
Is your image from a playback or recording? If it's playback then I suspect the application is bypassing our player, which directs any new window requests to a new tab instead.

Re: Synthetic scripts browser clickpath, popup window

JLuisHF — Thu, 22 Aug 2024 13:11:34 GMT

My image is during recording, I think the same thing

Luis

Re: Synthetic scripts browser clickpath, popup window

HannahM — Thu, 22 Aug 2024 13:15:02 GMT

Cool. I don't think that the player moves the new window to a new tab during recording, so that should be fine. It would just be if we saw the new window being opened on playback.

Re: Synthetic scripts browser clickpath, popup window

JLuisHF — Thu, 22 Aug 2024 13:32:27 GMT

The problem here is that as soon as the new window opens, the recording stops and this cuts off my synthetic test, which is a damage for us tests 😞

Luis

Re: Synthetic scripts browser clickpath, popup window

HannahM — Thu, 22 Aug 2024 13:34:57 GMT

You can try manually adding the next events but that sounds like there's a window.close being sent that we can't prevent. A support ticket would be best for looking at this

Re: Synthetic scripts browser clickpath, popup window

JLuisHF — Thu, 22 Aug 2024 13:36:19 GMT

Thanks 🙂