topic Re: Synthetic recorder is getting launched in normal mode in Synthetic Monitoring

Synthetic recorder is getting launched in normal mode

AK — Tue, 07 Sep 2021 14:17:04 GMT

Hi Team,

Has anyone faced issue with synthetic recorder that it is getting launched in normal mode instead of In-cognito mode?

We were not able to debug a monitor (Browser clickpath) as playback is also getting launched in normal mode and stored cookies makes monitor fail to fail in playback only.

Regards,

Re: Synthetic recorder is getting launched in normal mode

Yosi_Neuman — Mon, 30 Aug 2021 06:14:59 GMT

Hi @AK

Can you please check if allow in incognito is switch on with in Dynatrace Synthetic Recorder extension setting

HTH

Yos

Re: Synthetic recorder is getting launched in normal mode

AK — Mon, 30 Aug 2021 08:48:56 GMT

Hi @Yosi_Neuman,

Thanks for the inputs. This setting is already enabled.

Is that due to any restriction on chrome browser?

Regards,

Re: Synthetic recorder is getting launched in normal mode

Yosi_Neuman — Mon, 30 Aug 2021 09:29:04 GMT

Hi @AK

This missing setting cause us a problem with launching the chrome extension in incognito mode so I tried to add my 2 cents here 🙂

Sorry it didn't solve your problem 🤔

Yos

Re: Synthetic recorder is getting launched in normal mode

AK — Tue, 31 Aug 2021 08:11:00 GMT

Has anyone encountered with above mentioned issue?

We are using Dynatrace Managed. Does that make any difference in case of Synthetic Recorder?

Regards,

Re: Synthetic recorder is getting launched in normal mode

HannahM — Thu, 02 Sep 2021 09:53:56 GMT

Hi AK,

if the Synthetic Recorder is not being opened in Incognito mode, even with that selected, then please can you create a Support ticket for it to be investigated further. Many thanks, Hannah