Unable to schedule Dynatrace Associate exam – Oops! We weren't able to find your upcoming certification appointments. Please try a

pop — Mon, 07 Sep 2026 09:20:02 GMT

Hello,

I have completed the Dynatrace Associate Certification Learning Plan, including all 3 mandatory courses.

Learning Plan ID: LP-YVMWL1
Completion date: August 14, 2026

However, I cannot find any option to schedule my Associate Certification exam.

My Dynatrace University dashboard shows:
“We weren't able to find your upcoming certification appointments.”

I also tried to contact Dynatrace Support, but I cannot access the support portal. I receive these error codes:

TRIAL_ACCOUNT_NO_PORTAL_ACCESS

ACCOUNT_MAPPING_NOT_FOUND

Could someone from the Dynatrace University / Certification team please help me access the exam scheduling process?

Thank you.

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