Services Delivery Certification - CloudOps Tips

Mohamed_Hamdy — Tue, 22 Aug 2023 07:33:21 GMT

Hi guys,

This course is one of the most important and practical Dynatrace courses for Automation, so I would like to add some tips that will help you pass the exam.

Watch the course on Dynatrace University at least twice and make sure that you've practiced this in real environments.
The Exam is 50 questions with a passing score of 75% (37.5 questions)
- knowledge areas:
  - Theory and Concepts 2% (1 question)
  - OneAgent Deployment Automation 18% - (9 questions)
  - Feeding business context into Dynatrace Smartscape 18% - (9 questions)
  - Configuration as Code with Dynatrace Monaco 18% - (9 questions)
  - Service Level Objectives 12% - (6 questions)
  - Incident Management Automation 14% - (7 questions)
  - Problem Remediation Automation 18% - (9 questions)
knowledge areas Tips
1. Theory and Concepts:
  - it's important to understand the timeline of an Incident (Incident Management lifecycle & Terminologies).
2. OneAgent Deployment Automation:
  - K8s: Understand the concept of Dynatrace Operator, Kubernetes.yaml, Dynakube.yaml, Deployment Options & the differences between all of them (add more focus to ClassicFullStack & CloudNativeFullStack), CSI driver, Code Mudule injection, and understand the Summary at the end of (OneAgent Automation - k8s Monitoring).
  - Istio monitoring by OneAgent is supported for the classic full-stack, cloud-native full-stack, and application-only deployment options since Operator version 0.11.0+. Earlier versions support classic full-stack only
  - OneAgent Automation - Other Automation Options Video
3. Feeding business context into Dynatrace Smartscape:
  - Applying Metadata, Naming, and Tagging across all layers such as (applications, Services, Processes, Hosts & Datacenter)
  - Host, process group & Kubernetes metadata
  - Configure release inventory options
  - Events & benefits of events
  - What is Ownership, Creating and assigning Ownership, responsibilities assigned to Ownership, assign Ownership to entities.
4. Configuration as Code with Dynatrace Monaco:
  - Monaco: Deploy multiple environments/projects, manifest yaml headers, authentication types, configuration yaml, and use Monaco to migrate configurations from one environment to another environment.
  - Monaco - Self-paced Lab.
5. Service Level Objectives:
  - Understand the terminology of SLO, SLA & SLI
  - Alert on SLO status & Burn rate
6. Incident Management Automation:
  - Dynatrace Framework to automate incident management
  - the best practices before and after the integration with incident management.
  - why false positive happens and how to remove them, and the most frequent reasons
  - Severity levels
  - impact levels
  - Problem notification integrations
  - Auto assigning of ticket
  - Reduce the number of incidents & alerting profile scope
  - Alerting profile filtering
  - The information needed to open an incident ticket
7. Problem Remediation Automation:
  - Auto Remediation Overview
  - Auto Remediation examples
  - Trigger Auto Remediation Actions (Multiple Actions, next action after the first action)
  - Frequent issue detection configuration

Good Luck!

Mohamed

Re: Services Delivery Certification - CloudOps Tips

jegron — Sun, 20 Aug 2023 06:52:27 GMT

Thanks for this feedback !

Re: Services Delivery Certification - CloudOps Tips

Islam_Zedan — Thu, 31 Aug 2023 08:09:13 GMT

This is extremally useful Mohamed! Thank you 🙏

topic Services Delivery Certification - CloudOps Tips in Dynatrace tips

Services Delivery Certification - CloudOps Tips

Re: Services Delivery Certification - CloudOps Tips

Re: Services Delivery Certification - CloudOps Tips