topic Service Level Objective, timeframe expressions for business hours only? in Automations

Service Level Objective, timeframe expressions for business hours only?

rsmsdk — Mon, 15 Nov 2021 14:32:58 GMT

Hi everyone

Case:
I have a backend service that need to deliver high performance response times during business hours, but outside business hours also is (knowingly and accepted) impacted by batch activity 🤠 I want a Service Level Objective for the service, but only have it evaluate data within business hours.

Question:
Is it possible to set the Service Level Objtective timeframe expressions for fixed business hours only? I have tried a few things with the example expressions, but can not get it to work. The SLO is based on custom metrics, but I dont find an option to set at time limit here either.

Lets say I want my Service Level Objective to evaluate the last week, but only between 9am to 5pm?

Best regards

Rasmus

Re: Service Level Objective, timeframe expressions for business hours only?

AntonioSousa — Tue, 19 Oct 2021 19:28:40 GMT

@rsmsdk,

I organized a quite extensive discussion here about Business Hours:

https://community.dynatrace.com/t5/Dynatrace-Open-Q-A/Business-Hours-in-Dynatrace/m-p/119921

I also put an RFE at:

https://community.dynatrace.com/t5/Dynatrace-product-ideas/RFE-Support-for-Business-Hours-in-timeframe-selector/idi-p/154613

Re: Service Level Objective, timeframe expressions for business hours only?

Julius_Loman — Tue, 19 Mar 2024 07:42:40 GMT

See my tip https://community.dynatrace.com/t5/Dynatrace-tips/PRO-TIP-Business-hours-in-Dynatrace-for-SLOs-or-metric-events/m-p/240367#M1202